Experience

Panasonic Malaysia

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Service Technical Executive

  • Jan 2023 - Present

  Monitor & supervise product repair ratio as per company's KPI set. Conduct technical training to ensure technicians are well trained and equipped with relevant technical knowledge and skill. Monitor and analyze product warranty cost as per company's KPI set. Attend to product technical issues and communicate with factories for improvement. Monitor & supervise product repair ratio as per company's KPI set. Conduct technical training to ensure technicians are well trained and equipped with relevant technical knowledge and skill. Monitor and analyze product warranty cost as per company's KPI set. Attend to product technical issues and communicate with factories for improvement.



Langit Teguh Services

• Operation Supervisor

  • Feb 2022 - Aug 2023

  • Managing and supervise the workflow of the employees, creating team schedules and delegating tasks. • Ensuring that business goals, deadlines and performance standards are met by also discover any new potential customer for the company. • Responsible or point person for customer service experience and VIP customer as needed including answering phones, responding emails and WhatsApp. • Work with marketing team on campaign to increase the VIP customer. • Managing and supervise the workflow of the employees, creating team schedules and delegating tasks. • Ensuring that business goals, deadlines and performance standards are met by also discover any new potential customer for the company. • Responsible or point person for customer service experience and VIP customer as needed including answering phones, responding emails and WhatsApp. • Work with marketing team on campaign to increase the VIP customer.



Accurate Technology & Services Sdn Bhd

• Service Technician

  • Oct 2020 - Jan 2022

  • Perform service and repair work for precision measurement equipment, Dial Test Indicator (DTI), Analog and Digital Calliper and Height Gauge (TESA & PEACOCK Brands). • Perform checking and verify for Pin gauge, Plain Plug Guage, Thread Plug Gauge, Thread Ring Gauge and using Ethalon Polo machine, Universal Length Measuring Machine (ULM) and Coordinate Measuring Machine (CMM) (Wenzel brand). • Prepare Certificate of calibration, service reports for calibration job, troubleshooting and maintenance service work done. Show less



Desire Quality Sdn Bhd

• Food and Beverage Manufacturing

• Technical Sales Executive

  • Oct 2018 - Sep 2020

  • Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs. • Communicate sales or service opportunities and customer concerns or suggestions. • Prepare quotation, delivery order and sales invoice to customers. • Demonstrate and explain best practices in installation techniques. • Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs. • Communicate sales or service opportunities and customer concerns or suggestions. • Prepare quotation, delivery order and sales invoice to customers. • Demonstrate and explain best practices in installation techniques.



Mettler-Toledo (M) Sdn Bhd

• Field Service Technician

  • Aug 2015 - Aug 2018

  • Perform calibration meter & sensor for pH, Conductivity/Resistivity, and Dissolve Oxygen (DO). • Manage all on-site installation, repair, maintenance and test tasks for all products of Processes Analytic. • Prepare calibration certificate, troubleshooting and maintenance service report after service work done. • Provide Technical phone support when needed. • Perform calibration meter & sensor for pH, Conductivity/Resistivity, and Dissolve Oxygen (DO). • Manage all on-site installation, repair, maintenance and test tasks for all products of Processes Analytic. • Prepare calibration certificate, troubleshooting and maintenance service report after service work done. • Provide Technical phone support when needed.



Sina Niaga Sdn Bhd

• Service Technician

  • Aug 2011 - Aug 2015

  • Perform installation, testing and commissioning of four units steam sterilizer, two units’ low temperature sterilizer, four unit’s washer disinfectors, two unit’s dryer, one unit ultrasonic washer and all other accessories for CSSD (Central Sterile Services Department) (using CISA brand) at Sterile Services Sdn Bhd, Rawang. • Provide installation, PPM (Plan Preventive Maintenance), calibration, validation & perform service repair work for all CSSD (Central Sterile Services Department) equipment to Sterile Services Sdn Bhd at Rawang. • Prepare reports for maintenance and service work done. • Provide training & consultation on autoclaving for end user. Show less



Sterilgamma Kulim Sdn Bhd

• Service Technician

  • Aug 2007 - Aug 2011

  • Perform maintenance work & calibration for two units ETO autoclave (1-unit Suphatec brand with 16 pallets capacity & 1 unit Lesley brand with 10 pallet capacity) • Installation, testing and commissioning include IQ, OQ, & PQ with Suphatec team of two units ETO autoclave (16 & 10 pallets) complete with accessory (Suphatec brand) at MISC Logistic Hub Pulau Indah, Klang. • Installation, testing and commissioning of one unit of Blood Irradiator for Pathology Department at Government Ampang Hospital, Kuala Lumpur. Show less