Mohd Al Maslamani
Retail Sales Manager at Yas Marina Circuit- Claim this Profile
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English -
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Arabic -
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Bio
Credentials
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creative problem solving & decision Making - PMP
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Experience
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Yas Marina Circuit - The Meeting Place of Champions
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United Arab Emirates
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Entertainment Providers
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100 - 200 Employee
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Retail Sales Manager
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Sep 2010 - Present
-Work with the Head of Consumer Sales to develop and implement the strategy for the Consumer Sales, which is aligned to business objectives.-Planning, building and setting up the execution of FORMULA 1 ETIHAD AIRWAYS ABU DHABI GRAND PRIX ticketing operation, seats plan, ticketing system set up, ticket production, ticket packaging, ticket designs, ticket delivery, staff allocation, ticket points, customer service allocations, PSAs, ticket scanning, customers complaints, manage access control for all consumer sales F1 categories.-Work with the Business Unit heads to establish the required sales targets in order to achieve the required revenue targets.-Work closely with the ADMM’s marketing team to ensure that the sales team is equipped with the appropriate marketing tools to achieve the required sales target.-Define the overall framework for identifying and maintaining relations with key resellers and leisure businesses.-Manage ADMM’s various stores and kiosks ensuring effective reach to the individual customers.-Manage call center operations, monitor and track inbound & outbound calls, agent KPIs,Resolving escalated complaints, developed telephone handling procedures, maximizing sales bookings, training and achieve service level standards.-Manage the “B2C”(business to consumer”)customer base and address any customer enquiries. -Define daily/weekly/monthly/quarterly sales targets by channel, product and cascade down to each sales team member.-Set up framework agreements with key resellers, destination management companies and hotels to define customer service standards and expectations.-Monitoring and review staff performance on a regular basis.-Driving sales through maximizing team performance.-Immediate responding to customer complaints, inquires and comments.- Developing customer service procedures, policies & standards “SOP” “Standard Operational Procedures” for the consumer sales departmental.- Recruiting, training & supervising Show less
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Retail Sales Manager
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Sep 2010 - Present
A highly experienced professional with a comprehensive and strategic understanding of retail sales points, know how needed to inspire, lead, develop and motivate staff, Create integrated strategies to develop new / existing customer sales, Key qualities include revolution in product range and responsiveness to market trends, Strong and persuasive interpersonal skills. Having a real passion for retailing, strong desire to exceed customers expectation, able to devise rational strategies whilst improving internal processes and procedures within a demanding environment. Show less
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Education
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2001 - 2006
National American University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
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