Operations Manager

• Feb 2014 - Present

Singtel Project • To manage day to day support and supervision multiple department which include Service Provisioning, Project Management, Service Delivery, Procurement, Settlement and Order Management • Provide guidance and encouragement to 82 direct reports • Provide regular coaching and motivation • Monitor and manage the distribution of work orders and report on team performance, progress of services and issue/risks • Conduct monthly one to one session with team members as well as forms all reviews • To recognize opportunities for improvement to procedures and practices and proactively offering ideas • and solution to problems which impact or influence team performance • First batch-Singtel offshore • Preparing work procedures and scope of work documents. • Set, enforced, and optimized internal policies to maintain responsiveness to demands. • Devised processes to boost long-term business success and increase profit levels. • Introduced new methods, practices, and systems to reduce turnaround time. • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines. • Led hiring, onboarding and training of new hires to fulfill business requirements. • Supervised operations staff and kept employees compliant with company policies and procedures. • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality. • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Show less

Senior Engineer, Circuit Provisioning

• Feb 2014 - Aug 2014

• Responsible to carry out work orders logged in the system such as configuration, coordination, and commission on new network element of circuits. • To ensure timely and accurate status update in relevant system upon retrieving and closing assignments according to the prescribed workflows. • Collaborate with relevant stakeholders both internal & external in performing testing and troubleshooting on new network elements of circuits. • To execute any system or circuit migration, expansion, and any other replacement duties as when being assigned. • Responsible in supporting team’s daily duties and planning for their learning and development activities. Equipment and Tools involves: • Huawei PTN models • Alcatel-Lucent • Network Management System • Citrix – Virtual Desktop Show less

Network Engineer

• May 2011 - Jan 2014

• To handle and carry out day-to-day operational matter for service problem and network outages. • Provide level 2 troubleshooting and manage high priory and/or managed services customer. • Escalate technical issue quickly and ensure they got resolved fast. • Provide network related support to other departments and region offices. • Proactively and continuously monitor network and service performance. Equipment and Tools involves: • CISCO router and switches • JUNIPER router and switches Show less

Technical Support Engineer

• May 2010 - Apr 2011

• Responsible in access network production which is Optical Line Terminal (OLT) and MXU and provide on-site/remote support on Maxis NGBB project. • First batch involve in 4G LTE testing which support system integration, engineering supervision, commissioning, maintenance, and technical support. • Responsible for site survey, network planning, installation, UAT (User Acceptance Test) and BIS (Bring into Service). • Responsible in 3G to 4G migration. • Responsible in access network production which is Optical Line Terminal (OLT) and MXU and provide on-site/remote support on Maxis NGBB project. • First batch involve in 4G LTE testing which support system integration, engineering supervision, commissioning, maintenance, and technical support. • Responsible for site survey, network planning, installation, UAT (User Acceptance Test) and BIS (Bring into Service). • Responsible in 3G to 4G migration.

Technical Support Specialist

• May 2009 - Apr 2010