MOHD AFIFI MAHIDIN
Senior Associate, Technical Field & Operations Engineer at Green Packet- Claim this Profile
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English Professional working proficiency
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Malay Native or bilingual proficiency
Topline Score
Bio
Credentials
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Cloud Computing Tools For Online Facilitation
HRD Corp - Human Resource Development CorporationMay, 2023- Nov, 2024 -
Certificate of Training
EC-CouncilApr, 2021- Nov, 2024 -
Malaysia Board Of Technologist
Malaysia Board of TechnologistsDec, 2020- Nov, 2024 -
Board of Engineer Malaysia
Board of Engineers MalaysiaApr, 2017- Nov, 2024 -
CIDB Green Card
CIDB MalaysiaAug, 2022- Nov, 2024 -
Anti Money Laundering (AML)
Green Packet Academy -
Management of Customer Information and Permitted Disclosures (MCIPD)
Green Packet Academy -
PCE & TBE Certified
Life Insurance Association of Malaysia -
Risk Awareness Training
KiplePay Sdn Bhd
Experience
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Green Packet
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Malaysia
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Telecommunications
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100 - 200 Employee
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Senior Associate, Technical Field & Operations Engineer
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Jun 2022 - Present
• Actively monitoring system health and service performance on a Cloud based environment. • To prepare and install the server (Linux - Ubuntu Operating System) for the new site deployment. • To setup, configure, troubleshoot and install the License Plate Recognition (LPR) and Face Recognition (FR) device. • Participate in on-site deployments, responsible for the end-to-end project deployment from hardware & software integration, on-site systems and network troubleshooting to customer UAT. • Monitor and identify system related issues, liaise with developers and/or vendors towards issue resolution. • To support end-user and diagnose for desktops, laptops, printers regarding the hardware and software. • To support and troubleshoot issue regarding Microsoft product (Teams and Office 365). • Provide Level 2 support to external partners/clients for solving any problems while operating the application and system. • To provide support and detail checking regarding the e-wallet payment application for the users. • To manage the ITIL process of Incident Management, Problem Management and Change Management (create, update and respond). • To manage and handle the escalation tickets from Level 1 teams through the Zendesk platform. • Responsible to communicate and raised the tickets to Product and Development teams through the Atlassian platform (Jira Software). • Maintain and update technical documents and procedures. Show less
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EC-Council
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United States
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Computer and Network Security
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700 & Above Employee
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Information Technology Support Engineer (Infrastructure)
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Jul 2019 - Jun 2022
• Responsible for the day-to-day end-user support on PCs, printers, servers, IT peripheral equipment, VoIP, basic network configuration and software related issue including installation and troubleshooting. • Daily monitoring of servers and network health, do backup and restoration for servers when required by using Veeam agent. • Provide timely resolution of incidents and supports requests to the users globally based on IT Helpdesk and Service Management (ITSM), throughFreshservice ticketing platform. • Setups, manage and troubleshoots email services for Microsoft Outlook, Office 365, Microsoft Teams, Onedrive and SharePoint. • To connect, setup and synchronize the Microsoft Intune Azure Active Directory (Azure AD) for desktop devices and Mobile Device Management (MDM). • To create, manage, update and respond the Incident, Problem and Change Management based on ITIL discipline process. • To liaise with the internet service provider and relevant vendors or suppliers on an asset purchase, setup, implementation, repair, maintenance of IT hardware and application software when required. • To liaise with HR department regarding the onboarding/offboarding staff, setting up (laptop/pc) accounts, permissions, passwords for onboarding staff and end-user. • To liaise with the security team and oversee the security of all systems, especially the internet, and install antivirus protection software. • Proactive update, control and manage the company assets of hardware and software licensing into an assets inventory list. • To liaise with the governance team for IT audit and maintain IT-related documentation in a proper manner based on IS0 27001 compliance. • Prepare monthly report. Show less
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Brilliance Information Sdn Bhd
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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SYSTEM/PROJECT ENGINEER
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Mar 2018 - Jul 2019
•Attend meeting with vendor/contractor and clients on technical clarification (infrastructure) for uCustoms project. •To liaise with Auto Barrier Gate system, Non-Intrusive Inspection Technology, NIIT (PC Point of Sales (POS), mobile barcode scanner, Mobile Device and Desktop Barcode scanner) with vendor/contractor to ensure all requirements meet on project demand in contract. •To verify and presents on project design, detail technicalities and specification of Auto Barrier Gate System product. •To coordinate with project users on the implementation of project including requirement gathering, product briefing and update on new technologies •To provide technical support to project rollout, project under maintenance contract, in house operational, training and any technical issues. •To prepare variation order, monitor the process timeline adhered with the project, maintain all the preliminary report, method statement and technical documentations and reports •To ensure high safety standards and housekeeping are implemented and maintained at work place for operation by performing audit the PTW (Permit To Work). •To do SIT, UAT, PAT for releases and also to plan, install, configure, testing and tuning the related Auto barrier gate & NIIT or any related servers, network, storage and systems. •To assist, prepare on project costing and process schedule. •Assist in any ad-hoc duties, projects and activities as and when required Show less
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IRC Systems (M) Sdn Bhd
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Kuala Lumpur, Malaysia
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SYSTEM/TECHNICAL SUPPORT ENGINEER
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Jan 2012 - Feb 2018
• To perform installation, repair, maintenance support, onsite or remote for CCTV, Access Control and alarm system. • Ability to perform configuration, troubleshooting of Extra-Low Voltage (ELV) systems. • To support in house users on PCs, printers, IT peripheral equipment and do basic network configuration. • Handle and liaise with overseas principles for technical issues (software & hardware), return merchandise authorization (RMA) and system warranty management. • Provide answers to clients by identifying problems, researching answers, guiding client through corrective steps. • To involve in sales technical support such as training and demonstration. • To involve in testing and evaluating of new products inclusive of hardware and software. • To support basic in-house Nideka and Dahua biometric attendance and face recognition system for software and database. • To involve and troubleshoot the basic Honeywell brand alarm and DVR system for client. • To involve in troubleshooting and testing card access system. • To involve in basic knowledge for barrier gate and auto glass door. • Prepare weekly report. Show less
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Datacom Southeast Asia (M) Sdn Bhd
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Kuala Lumpur, Malaysia
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Customer Service Specialist
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Jul 2011 - Dec 2011
•Answer incoming phone calls and incoming e-mails on the Microsoft Customer Service line. •Provides high level of professional, competence service assistance. •Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty). •Creates and document the interactions in tools supplied by Microsoft •Validates and registers customer profiles in system. •Translates escalated incidents where necessary •Registers, handles, answers and escalates customer complaints •Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied. •Performs all procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements and complaints management processes •Escalates issues outside of service boundaries or when resolution cannot be confirmed •Provide call backs and call downs of customers and partners. Show less
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Education
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2007 - 2011
Universiti Kuala Lumpur
Bachelor of Engineering - BE, Electronic -
2004 - 2007
Universiti Kuala Lumpur
Diploma, Information Technology
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