Experience

RowTD

• Egypt
• Computer Networking Products
• 1 - 100 Employee

• CEO & Founder

  • Jan 2016 - Present

  Row comes from “Rowing” the water sport... The name was chosen from this sport as it represents the ultimate cooperation, team work, consistency, dedication and ethics... We provide: 1-Web Development a-Building and improving web-sites b-Building and improving mobile applications c-Digital Marketing , Social Media services and development 2-Business Solutions a-Products Photography Contact us : info@rowtd.com Contact us : +2 0103 025 5543 Row comes from “Rowing” the water sport... The name was chosen from this sport as it represents the ultimate cooperation, team work, consistency, dedication and ethics... We provide: 1-Web Development a-Building and improving web-sites b-Building and improving mobile applications c-Digital Marketing , Social Media services and development 2-Business Solutions a-Products Photography Contact us : info@rowtd.com Contact us : +2 0103 025 5543


NASS Academy
• Egypt
• Education Management
• 1 - 100 Employee
• Senior Corporate Trainer

  • Dec 2016 - Nov 2018


Raya Contact Center

• Quality Assurance Executive - Implemented Etisalat UAE Collection account

  • Nov 2014 - Dec 2015

  o Monitoring the performance of the agents o Following and monitoring the code of conduct o Monitoring the performance if the project o Monitoring the performance of the team leaders and trainers o Reporting the daily, weekly & monthly performance o Handling internal and External client communication o Handling certifications o Handling calibrations o Responsible for the TQM o Responsible for the development and changes in the scripts, process and anything that affects the project o Quartile management o Assessing the training needs to develop the trainees o Implementing of modern techniques to do further analysis to deeply measure the account needs (implemented several six sigma tools) Show less



freelance trainer

• India
• Education Administration Programs
• 1 - 100 Employee

• English Instructor & Human Development Trainer

  • Nov 2007 - Jan 2015

  Providing Human Development courses ; Business management, Human resources management and soft skills.. as well as developing and establishing training & development plans for both employees and working strategies Providing Human Development courses ; Business management, Human resources management and soft skills.. as well as developing and establishing training & development plans for both employees and working strategies


Stream Global Services
• United States
• Outsourcing/Offshoring
• 700 & Above Employee
• support professional

  • Aug 2012 - Mar 2013


Berlitz Corporation

• United States
• Education
• 700 & Above Employee

• Business English Instructor

  • Jul 2010 - Aug 2012

  • 7-2010 to 8-2012 BERLITZ Job description English instructor & Human Development Trainer  Edu. Egypt project Cairo University - Faculty of Arts – English Department - Faculty of Commerce – English section - Faculty of Economics and Political science - Faculty of Mass Communication Helwan University: - Faculty of Tourism & Hotels Management General, Specialized, Business English and pronunciation with some soft skills  Edu. Egypt project El-Mansoura University - Faculty of Education – English Department - Faculty of Commerce General English  T6 Project RAYA (General English, Business English; Marketing, Sales TOEFL-test preparation course English Fundamentals for IT users Project Management Report writing Presentation skills Surviving stress Time management  Edu. Egypt project Assiut University Faculty of Arts – English Department (General English) Show less


Vodafone Egypt - UK account
• International Customer Service Representative

  • Oct 2011 - May 2012


Renew-Vision for Training and Development

• Developer

  • Feb 2010 - Jul 2010

  Developing and establishing teaching and training materials Developing and establishing teaching and training materials



axon

• 1 - 100 Employee

• Branch manager

  • Nov 2009 - Apr 2010

  Responsible for: Establishing working systems in all fields Following up the working process Training employees Evaluating employees Interviewing instructors Evaluating instructors during the courses Responsible for: Establishing working systems in all fields Following up the working process Training employees Evaluating employees Interviewing instructors Evaluating instructors during the courses


Mobinil
• Egypt
• Telecommunications
• 1 - 100 Employee
• Call Center Representative

  • Jun 2009 - Oct 2009

Canadian Institute for Training & Development
• Head of Training & Development Department

  • Apr 2008 - May 2009

Arab association for improving culture
• English Instructor

  • Nov 2007 - Jul 2008

United International Company
• Qatar
• Manufacturing
• 1 - 100 Employee
• Sales Representative

  • 2004 - 2004

Shopping and Tourism exhibit
• sales

  • 1998 - 1998