Customer Service Representative

• Mar 2023 - Present

Answer customer calls and emails responding promptly in order to match expectation. Create cases and service activities in ByExcellence CRM. Troubleshoot repair and upgrade electrical, hydraulic, pneumatic and mechanical components including computer software and PLC systems. Answer customer calls and emails responding promptly in order to match expectation. Create cases and service activities in ByExcellence CRM. Troubleshoot repair and upgrade electrical, hydraulic, pneumatic and mechanical components including computer software and PLC systems.

Uber

• Jan 2019 - Present

Arrange to pick up particular customers or groups on a regular schedule.Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.Drive taxicabs, limousines, company cars, or privately owned vehicles to transport passengers.Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high traffic areas.Pick up or meet employers according to requests, appointments, or schedulesAssessed vehicle after each shift for damage.Verified daily deliveries against shipping instructions before delivering to customersCompleted on-time deliveries by choosing the best and most efficient routes.Responding to requests from riders app providing customer service satisfaction and safe driving for passengers.Passion for working with people; proven commitment to providing superior customer service. Show less

Uber Partner

• Mar 2016 - Present

Customer Service Representative

• Nov 2018 - Present

Customer Service Manager

• Dec 2015 - Jul 2016

Responsibilities A Customer Service Manager co-ordinates the checkout area in the store and resolves Customer complaints by performing the following duties. Ensuring compliance with the Company's procedures regarding Customer Satisfaction Cards (CSC's) and Competition Ads. Correcting register errors when necessary/required. Completing at least two (2) daily register audits. Approving checks and bankcards when necessary/required. Monitoring and maintaining all front end cash levels and cash fund. Providing proper change needed for Cashiers. Consistently attending/ conducting Cashier training sessions ensuring each front end Associate is knowledgeable regarding current communications/directions. training Associates on how to improve scanning accuracy and productivity. Ensuring registers are prepared for opening and closing each day. Following Company guidelines concerning refund, check, bankcard and Associate discount purchase approvals. Follows the Key Controls Checklist by: Verifying items on refund tickets to actual merchandise returned. Being aware of emergency procedures (i.e. evacuations, down registers, emergency codes, accidents, etc.) Maintains Operational standards by: Training Associates and demonstrating safe lifting and scanning techniques. Co-ordinate the schedules, for an adequate number of Cashiers on registers to provide excellent Customer Service. Show less

Customer Service Representative

• Aug 2014 - Nov 2015

• Answered all customer calls promptly and professionally • Entered orders and processed information quickly and accurately • Ensured maintenance of manual order entry skills and supplies for use in the event of system failure • Made sure to recognize customers by name • Completed all inquiries regarding trace requests and communicate status of deliveries to customers • Handled delivery complaints • Recognized potential sales leads • Maintained excellent working knowledge of products and services • Respond to dispatch as required regarding requests for additional information and informed customers of any delays and or services failures. Show less

Office Administrator and Maintenance Assistant

• Jul 2014 - Jan 2015

• Assist manager with general administration of the property and managed daily operations of apartments • Handled telephone inquiries, scheduled appointments, showed renting units, processed the move-ins, set up leases, executed renewals and handled move-outs • Assisted with move-in and move-out inspections of units to determine applicable charges for damages, conducted inspections to determine market readiness and implemented high quality standards of cleanliness and aesthetic appearance • Prepared post rent payments and bank deposits as well as followed up on collections, post 3-days notices and late fees • Prepared purchase orders, processed vendor invoices for payment, forwarded documents to Corporate Office and followed up on vendor payment inquiries • Maintained an efficient operation of the property consistent with Loss Prevention and Corporate Office policies and procedures, even during understaffed periods Show less

Sales Marketing Coordinator

• Sep 2008 - Mar 2014

• Interacted with key business clients and developed strong business relationships to achieve organizational objectives • Established and maintained close working relationships with critical internal departments, including supply chain and manufacturing • Developed marketing plans, business plans, sales strategies, and action plan for identified customer targets • Communicated prices, terms or conditions of sales programs with customers and successfully negotiated and close deals • Interacted with key business clients and developed strong business relationships to achieve organizational objectives • Established and maintained close working relationships with critical internal departments, including supply chain and manufacturing • Developed marketing plans, business plans, sales strategies, and action plan for identified customer targets • Communicated prices, terms or conditions of sales programs with customers and successfully negotiated and close deals

Sales Representative

• Mar 2005 - Jul 2005

Narrow Fabrics Trade & Industry, Syria​ • Performed sales, marketing, cashing, bookkeeping, inventory, and interfaced between factory and store for maintaining products in stock for customer needs • Developed sales and marketing strategies by conducting regular customer surveys and maintained superior quality products Narrow Fabrics Trade & Industry, Syria​ • Performed sales, marketing, cashing, bookkeeping, inventory, and interfaced between factory and store for maintaining products in stock for customer needs • Developed sales and marketing strategies by conducting regular customer surveys and maintained superior quality products

Sales Associate Cashier

• May 2004 - Sep 2004

Performed all cash register activities and handled sales transactions • Maintained record of sales, inventory and customer relationship Performed all cash register activities and handled sales transactions • Maintained record of sales, inventory and customer relationship