Experience

VTEL Jordan

• Jordan
• Telecommunications
• 1 - 100 Employee

• Data Center Infrastructure and IT Manger

  • Jan 2021 - Present

  My duty can be summarized in two parts: o Data Center infrastructure :• Control, Monitoring, and performing ongoing maintenance for HPAC System (Underfloor Cooling), FM200 System (Fire Suppression), Generators, UPSs, and ATSs.• Monitoring the Thermostat and Humidity for Data Center.• Prepare and design the collocation space for the Client's racks.• Monitor the power consumption for Racks.• Security Access for Clients and employees.o IT Manager:-• building IaaS (infrastructure as a Service) Cloud-based on VMware Technology.• Help the Client in sizing their Virtual private server (VPS).• Providing IT support to staff and customers, as well as responding to server and network issues.• Protecting company data by preventing the overheating of data center components.• Running hardware diagnostics and replacing failing parts on time.• Monitoring all network processes to ensure the smooth flow of data across the network.• Collaborating with software and network engineering teams on cybersecurity and network efficiency.• Upgrading internal system components, including CPUs, memory, hard drives, and network cables.• Documenting processes and keeping event logs.• Advising on the procurement of new data center equipment.• Keeping track of developing trends in data center technologies.• Recently, working on IoT(internet Of things) for smart Homes and Smart facilities.

• Sr. Network Operations Engineer

  • Feb 2014 - Jan 2021

  My duty can be summarized in two parts: Networking and System Administration as the following:o Networking:1. Involved in design, installation, and configuration of Network hardware (Configuration for multi-brands like Cisco and Juniper).2. Implementation and deployment of solutions offered to customers. 3. I am Focusing on network design to maximize network reliability, redundancy, and predictability and to provide secure networks that meet compliance regulations. 4. Active monitoring of all servers.5. Escalation of problems and issues to the Technical Team.6. Second-level troubleshooting support of LAN and WLAN networks.o System Administration:1. Maximize system availability by providing redundancy and reliability.2. Install and make updates for Exchange 2013 and windows server 2012.3. Responsible for Time attendance system and software.4. Responsible for Call manager System (Cisco and Avaya).5. Maintenance & management of the Critical Windows-based Server Environment.6. Managing and monitoring backups in multiple locations.7. Troubleshooting technical problems and implementing solutions.8. Purchasing of IT Equipment and software in line with agreed budgets. 9. Responsible for the fast and accurate troubleshooting of reported faults. 10. Updating and monitoring user accounts.11. Providing technical support via helpdesk systems for a wide range of internal & external applications if needed



Globex - VTel Holdings Subsidiary

• NOC Supervisior

  • Jun 2009 - Jan 2014

  My duty can be summarized as the following: 1. Design and implement a VoIP calling system for new clients (Providers / Customers). 2. Supervise and monitor the online system to ensure high performance and quality. 3. Escalate the technical issues of the customers via proper channels to ensure solving the problem within the lowest turnaround time. 4. Create a database and a reference for the technical issues which will help our clients. 5. Perform on-site support if needed. 6. Create Prepaid Calling Cards. 7. Billing system (Create Invoices)". 8. Acting as second-line support for major issues for End-users.



iCall-AOA

• NOC Engineer

  • Nov 2007 - May 2009

  My duty can be summarized as the following: 1. Implement a VoIP calling system for new clients (Providers / Customers). 2. Supervise and monitor the online system to ensure high performance and quality. 3. Escalate the technical issues. 4. Perform on-site support. My duty can be summarized as the following: 1. Implement a VoIP calling system for new clients (Providers / Customers). 2. Supervise and monitor the online system to ensure high performance and quality. 3. Escalate the technical issues. 4. Perform on-site support.



Digital destinations Telecom

• Jordan
• Telecommunications
• 1 - 100 Employee

• VOIP Techincal Engineer

  • Jun 2006 - Oct 2007

  VOIP Engineer Manager, termination and origination, prepaid card system developer, gateway, billing, and E1's engineer on Sysmaster. VOIP Engineer Manager, termination and origination, prepaid card system developer, gateway, billing, and E1's engineer on Sysmaster.