Public Sector Account Manager

• Jan 2023 - Present

1. Manage multiple accounts; develop positive working relationships with all customer touch points. 2. Drive client retention, renewals, upsells and client satisfaction. 3. Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA. 4. Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed. 5. Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign. 6. Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal. 7. Prepare campaign insights reporting, including analysis and research. 8. Manage weekly campaign status documents for review. 9. Work closely with Finance on billing set up and invoicing. 10. Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues. 11. Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting. 12. Provide input on new processes and workflows as needed. 13. Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Sales Manager

• Sep 2021 - Jan 2023

•Establish sales objectives through forecasting through a sales process •Develop annual sales quotas for regions and territories •Implement national sales programs by developing field sales action plans and reviewing sales performance •Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors •Establish and adjust sales prices by monitoring costs, competitors, and supply and demand indicators •Complete sales operation requirements by scheduling and assigning sales team members and following up on work results •Maintain national sales staff through regular recruiting, selecting, orienting, and training •Project expected sales volume and profit for new and existing products

Visitor Care Experience Manager

• Oct 2021 - Sep 2022

1- Ensure all operations are carried on in an appropriate, cost- effective way. 2- Purchase materials, plan inventory and oversee warehouse efficiency. 3- Help the organization's processes remain legally compliant. 4- Formulate strategic and operational objectives. 5- Examine financial data and use them to improve profitability. 6- Manage budgets and forecasts. 7- Perform quality controls and monitor production KPIs. 8- Recruit, train and supervise staff. 9- Exceeded goals through effective task prioritization and great work ethic. 10- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Sales Account Manager

• Apr 2021 - Sep 2021

IT specialist in Sales points

• May 2020 - Apr 2021

Student Services

• Jun 2017 - Jul 2019

Store Manager

• Oct 2017 - Sep 2018

Operations Manager

• Oct 2015 - Sep 2017

Call Center Representative

• Oct 2014 - Sep 2015

Customer Service Representative

• Mar 2014 - Sep 2014

Customer Service Representative

• Jan 2013 - Dec 2013

Call Center Representative

• Jan 2012 - Dec 2012