Experience

MHD ITICS
• Oman
• Retail Office Equipment
• 1 - 100 Employee
• Senior Solutions Consultant

  • Mar 2022 - Present


4trust

• 1 - 100 Employee

• Sales Account Manager

  • Apr 2019 - Mar 2021

  4Trust are pioneers in the field of IT infrastructure & Power Solutions in the Sultanate of Oman, it is the first company to introduce the newest & most efficient technologies in Data Centers infrastructure in the sultanate and it is behind the idea, design & implementation of Oman Data Park which is one of the biggest data centers providing cloud services in the Sultanate. • Handled 25 client companies and brought in 17 new accounts in 2 years. • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. • Oversaw sales forecasting, goal setting and performance reporting for all accounts. • Organized joint sales calls with current customers and outside vendors. • Contacted regular and prospective customers to explain product features and solicit orders. • Monitored market activity and quoted pricing to maintain healthy profit margins. • Created proposals for new and repeat customer business transactions. • Negotiated prices, terms of sale and service agreements. • Anticipated clients' needs by staying in touch on regular basis. • Prepared & Launched marketing campaigns to attract clients to new services & products. Show less



GENERAL ENGINEERING SERVICES LLC (GENSERV)

• Oman
• Construction
• 1 - 100 Employee

• • Jan 2018 - Dec 2018

  As a Field Service Supervisor:• Supervised 15 Field Engineers & Technicians in providing excellent customer service to callers requiring assistance for Field Service and Faulty Machines issues.• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.• Established and updated work schedules to account for changing staff levels and expected workloads.• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.• Actively supported Field Engineers and Technicians by quickly responding to questions via phone and email and finding appropriate solutions to field service issues.• Assessed personnel performance and implemented incentives and team-building events to boost morale.• Maintained accurate, current and compliant financial records by monitoring and addressing variances.• Executed on-time and under-budget project management on complex issues while updating customers on technician availability. Show less

• • Jun 2014 - Dec 2017

  As a Field Service Engineer:• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.• Scheduled service calls according to customer location and urgency of need.• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.• Installed and repaired Diesel Power Generators, ATS Panels and Electrical Synchronization Systems on clients' premises.• Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.• Oversaw team of 2 professionals resolving Electrical, Mechanical and Hydraulic issues.• Maintained tools and equipment, parts inventory and library of machine manuals. Show less



J. Al-Sahouri for Plastic Industries

• QC Engineer / Maintenance Engineer

  • May 2012 - Apr 2013

  • Performed quality inspections and drafted reports to detail non-conforming material issues. • Contributed to root cause analysis to determine core reason for failures and errors. • Facilitated Plastic Injection Molding process improvements, decreasing overall errors. • Reviewed technical documentation to complete equipment maintenance and repair. • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity. • Dismantled defective machines and equipment and installed new or repaired parts. • Installed electrical systems such as Motor VFD and PLC for injection machines. • Visually inspected and tested machinery and equipment, performing routine preventive maintenance. • Performed troubleshooting and repair for complex electrical equipment, including Air Compressors, Industrial Chillers, Backup Generators and Injection Molding Machines. Show less