Experience

ADVICTS LTD

• Iraq
• Information Technology & Services
• 1 - 100 Employee

• Sales & Operation manager

  • Dec 2020 - Present

• Sales Manager

  • Jan 2017 - Present

  Achieve growth and hit sales targets by successfully managing the sales teamDesign and implement a strategic business plan that expands company’s customer base and ensure it’s strong presenceOwn recruiting, objectives setting, coaching and performance monitoring of sales representativesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needsPresent sales, revenue and expenses reports and realistic forecasts to the management teamIdentify emerging markets and market shifts while being fully aware of new products and competition status

• Account Manager

  • Dec 2013 - Jan 2017

  - Generate sales for a portfolio of accounts and reach the company's sales target- Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling- Manage and solve conflicts with clients- Interact and coordinate with the sales team and other staff members in other departments working on the same account- Establish budgets with the client and company- Meet time deadlines for accounts



AQAQEER PHARMA

• Business Operations Manager

  • Nov 2012 - Dec 2013

  Ensure all systems operate smoothly and align with our quality standardsMaximize the efficiency of all business proceduresEstablish production KPIs and conduct quality assessmentsMonitor daily operations and address potential issues when they ariseBuild processes that meet our business objectives and ensure complianceMonitor financial data and recommend solutions that will improve profitabilityCoordinate with the HR department to ensure our hiring plans meet our business needsTake into account the needs of external and internal stakeholders and incorporate them into new strategic plans



InfoTech Business Solutions s.a.l.

• Iraq
• Information Technology & Services
• 1 - 100 Employee

• Senior Technical Support Engineer

  • Jan 2009 - Nov 2012

  Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to the internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clients



AL MUTADAMENON & Dijla Group

• Sales Manager

  • Feb 2006 - Sep 2009

  Achieve growth and hit sales targets by successfully managing the sales teamDesign and implement a strategic business plan that expands a company’s customer base and ensures it’s a strong presenceOwn recruiting, objectives setting, coaching and performance monitoring of sales representativesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needsPresent sales, revenue and expenses reports and realistic forecasts to the management teamIdentify emerging markets and market shifts while being fully aware of new products and competition status