Experience

JU Gate Academy

• Jordan
• Education Management
• 1 - 100 Employee

• Course Instructor

  • Jan 2022 - Present

  * Coordinate Swedish Language Lessons. * Prepare Educational Materials used during the lessons. * Make sure the students are understanding the lessons. * Give tests and evaluate students level. * Coordinate Swedish Language Lessons. * Prepare Educational Materials used during the lessons. * Make sure the students are understanding the lessons. * Give tests and evaluate students level.



HilalPlay

• Entertainment Providers
• 1 - 100 Employee

• Social Media Coordinator

  • Nov 2020 - Present

  • Maintain customer accounts by recording account information in case of issues. • Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Recommend potential products or services sugestions & enhancements to management by collecting customer information and analyzing customer needs. • Prepare biweekly & monthly sentiment reports by collecting and analysing customer information. • Contribute to team effort by accomplishing related results as needed. • Manage large amounts of social media & email communications with users. • Generate leads by actively promoting our services. • Identify and assess customers' needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. • Go the extra mile to engage customers. • Resolve customer complaints via email or social media. • Advise on company information. • Act as the company gatekeeper. • Attempt to persuade customer to reconsider cancellation. • Inform customer of deals and promotions. • Work with marketing manager, product manager & tech team to ensure proper customer service is being delivered.



MBCODE TV

• SENIOR CHANNEL PRESNTERS (CHAT CONTROL TEAMLEADER)

  • Jan 2019 - Dec 2020

  • Manage control presenter’s shifts. • Working in shifts to meet channel’s guidelines and targets. • Chat with viewers and make sure they stay engaged. • Filter messages and remove unwanted messages (messages don’t meet guidelines. • Help viewers technically- to subscriptions and buying coins. • Control playlist and mix music on live chat as per customers’ request in which meet guidelines. • Manage control presenter’s shifts. • Working in shifts to meet channel’s guidelines and targets. • Chat with viewers and make sure they stay engaged. • Filter messages and remove unwanted messages (messages don’t meet guidelines. • Help viewers technically- to subscriptions and buying coins. • Control playlist and mix music on live chat as per customers’ request in which meet guidelines.



ALL TV

• Canada
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• CHANNEL PRESNTER (SCREEN CONTROL)

  • Jan 2016 - Dec 2018

  • Working in shifts to meet channel’s guidelines and targets • Chat with viewers and make sure they stay engaged. • Filter messages and remove unwanted messages (messages don’t meet guidelines • Help viewers technically- to subscriptions and buying coins • Control playlist and mix music on live chat as per customers’ request in which meet guidelines • Working in shifts to meet channel’s guidelines and targets • Chat with viewers and make sure they stay engaged. • Filter messages and remove unwanted messages (messages don’t meet guidelines • Help viewers technically- to subscriptions and buying coins • Control playlist and mix music on live chat as per customers’ request in which meet guidelines



Farah Al Nas Radio

• Radio Producer

  • Jan 2015 - May 2016

  • Develop creative concepts for weekly on-air shows and radio programs. • Ability to maintain a good relationship with existing listeners and clients and establish new ones. • Respond to listeners’ messages and requests. • Support radio presenter with on-air tech • Help viewers technically- to subscriptions and buying coins. • Control playlist and mix music on live chat as per customers’ request in which meet guidelines • Develop creative concepts for weekly on-air shows and radio programs. • Ability to maintain a good relationship with existing listeners and clients and establish new ones. • Respond to listeners’ messages and requests. • Support radio presenter with on-air tech • Help viewers technically- to subscriptions and buying coins. • Control playlist and mix music on live chat as per customers’ request in which meet guidelines