Mohan R
Senior Manager at Verity Global Solutions- Claim this Profile
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Bio
Credentials
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Certified Business Analysis Professional
IIBA -
Certified Lean Six Sigma Green Belt
Tata Consultancy Services
Experience
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Verity Global Solutions
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United States
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Senior Manager
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Dec 2020 - Present
Ø Ensuring company policies are followed. Ø Hiring, training and developing new employees. Ø Resolving customer issues to their overall satisfaction. Ø Maintaining an overall management style that follows company best practices. Ø Providing leadership and direction to all employees. Ø Preparing and presenting employee reviews. Ø Assisting customers whenever necessary. Ø Organizing employee schedule. Ø Ensuring that health, safety, and security rules are followed. Ø Taking disciplinary action when necessary. Ø Ensuring a consistent standard of customer service. Ø Completing tasks assigned by the general manager accurately and efficiently. Show less
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First American
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United States
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Financial Services
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700 & Above Employee
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Manager
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Aug 2018 - Nov 2020
Ø Accomplishes department objectives by managing staff; planning and evaluating department activities. Ø Maintains staff by recruiting, selecting, orienting, and training employees. Ø Ensures a safe, secure, and legal work environment. Ø Develops personal growth opportunities. Ø Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results. Ø Coaches, counsels, and disciplines employees. Ø Develops, coordinates, and enforces systems, policies, procedures, and productivity standards. Ø Establishes strategic goals by gathering pertinent business, financial, service, and operations information. Ø Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes. Show less
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Assistant Manager
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Jun 2015 - Aug 2018
Ø Ensuring company policies are followed. Ø Hiring, training and developing new employees. Ø Resolving customer issues to their overall satisfaction. Ø Maintaining an overall management style that follows company best practices. Ø Providing leadership and direction to all employees. Ø Preparing and presenting employee reviews. Ø Assisting customers whenever necessary. Ø Organizing employee schedule. Ø Ensuring that health, safety, and security rules are followed. Ø Taking disciplinary action when necessary. Ø Ensuring a consistent standard of customer service. Ø Completing tasks assigned by the general manager accurately and efficiently. Show less
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Team Manager
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Jun 2013 - May 2015
Ø Implement team goals or objectives. Ø Supervise, train or guide team members. Ø Mediate any interpersonal issues Ø Inspire and motivate team members. Ø Provide effective feedback. Ø Manage remote teams. Ø Utilize technology effectively. Ø Be knowledgeable about each team member’s job role. Ø Implement team goals or objectives. Ø Supervise, train or guide team members. Ø Mediate any interpersonal issues Ø Inspire and motivate team members. Ø Provide effective feedback. Ø Manage remote teams. Ø Utilize technology effectively. Ø Be knowledgeable about each team member’s job role.
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ISGN Corporation - Leading Edge Mortgage and Loan Technology
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Senior Analyst
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Feb 2012 - May 2013
Ø Coordinate, manage and monitor the workings of various departments in the organization. Ø Improve processes and policies in support of organizational goals. Ø Formulate and implement departmental and organizational policies and procedures to maximize output. Ø Mentor and groom team members to take on additional responsibility and Performance counseling. Ø Establish work schedules. Supervise staff. Monitor and evaluate performance. Ø Facilitate coordination and communication between support functions. Ø Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Ø Grievance Handling, managing team incentives, identify and ensure effective Retention management through the Early Warning System, attrition control. Ø Maintaining and Analyzing Daily Reports. Ø Development of new motivation techniques to increase production and accuracy. Ø Responsible for production increase every month. Ø Leave planning, Managing Compensatory Offs, Unscheduled Leave. Ø Initiating Disciplinary procedure in conjunction with HR and Reporting manager. Ø Maintain a Discipline & Decorum on floor. Show less
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Serco
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IT Services and IT Consulting
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700 & Above Employee
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Advance Underwriter
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Mar 2010 - Feb 2012
Ø Contact the client after reviewing information (provided by the initiator) to discuss their personal needs in order to provide them best affordable loan. Ø Run and review credit history, income, length of employment and seasoning of home. Ø Work up an underwriter that most benefit’s borrower. Ø Work with client one on one so they do not have to deal with more than one person. Ø Assist borrower in locating required documents. Ø Process and meet the conditions prior to funding. Ø Update foresight with all information and con log everything so that others can see status. Ø Receive incoming calls from initiator for discussing the loan. Ø Submit completed loan to Funding until completion of Loan. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Customer Service Representative
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Jun 2008 - Feb 2010
Ø Handle customer concerns, disputes, and other major issues. Ø Oversee day– to-day customer relationship activities. Ø Develop strategies in improving customer care functions. Ø Facilitates learning and development among the junior customer representatives. Ø Handles training for the assistant customer service representatives. Ø Handle customer concerns, disputes, and other major issues. Ø Oversee day– to-day customer relationship activities. Ø Develop strategies in improving customer care functions. Ø Facilitates learning and development among the junior customer representatives. Ø Handles training for the assistant customer service representatives.
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Education
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2003 - 2007
Anna University
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