Mohan Kumar R
Technical Lead - Product/Application Support at Zephyr- Claim this Profile
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Bio
Arun Ravindran
If you need someone in your team to look up to to handle any escalation, to work on any project and to even develop customized solutions from your support team , Mohan is the person to go to A team player at his best , with exceptional dedication and technical knowledge ,Mohan is the right senior person you should have in your team.His skills are all outstanding in terms of any phase of a project lifecycle .A talent that should never be missed
Arun Ravindran
If you need someone in your team to look up to to handle any escalation, to work on any project and to even develop customized solutions from your support team , Mohan is the person to go to A team player at his best , with exceptional dedication and technical knowledge ,Mohan is the right senior person you should have in your team.His skills are all outstanding in terms of any phase of a project lifecycle .A talent that should never be missed
Arun Ravindran
If you need someone in your team to look up to to handle any escalation, to work on any project and to even develop customized solutions from your support team , Mohan is the person to go to A team player at his best , with exceptional dedication and technical knowledge ,Mohan is the right senior person you should have in your team.His skills are all outstanding in terms of any phase of a project lifecycle .A talent that should never be missed
Arun Ravindran
If you need someone in your team to look up to to handle any escalation, to work on any project and to even develop customized solutions from your support team , Mohan is the person to go to A team player at his best , with exceptional dedication and technical knowledge ,Mohan is the right senior person you should have in your team.His skills are all outstanding in terms of any phase of a project lifecycle .A talent that should never be missed
Experience
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Zephyr
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United States
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Software Development
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1 - 100 Employee
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Technical Lead - Product/Application Support
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Aug 2014 - Present
• Installing, Configuring, upgrading and fine tuning Java applications, Web servers, Application servers and Linux operating systems in Production Environment. • Providing L2/L3 Support for production servers with critical applications. • Responsible for troubeleshooting and fixing the issues raised by the customers. • Troubleshooting the issues on customer's environment for faster resolution. • Analyzing heap dump and thread dump and troubleshooting performance bottlenecks. • JVM finetuning and capacity planning • Understanding the customer problems/Issues and providing technical solution in timely manner. • Involved in 24*5 support for on-premise and on-demand customers spread across the globe. • Contributing to the development of new plugins for Jenkins & Bamboo. • Ensuring adequate documentation of all strategies, processes, and procedures related to the resolution of an issue • Mainly working as a technical SPOC for critical production issues and fixing it with the help of Product development teams. • Configuring and maintaining Virtual machines for internal use (for issue reproduction) • Training the team members when required. Show less
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OnMobile Global Limited
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India
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Telecommunications
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700 & Above Employee
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Software Engineer
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Dec 2008 - Aug 2014
• Troubleshooting the issues with the help of the information provided by the client. • Responsible for infrastructure design, deployment and operation of a variety of systems and coordinate such projects with internal IT and external vendors. • Deploying Java based custom applications on Tomcat Servers and troubleshooting issues on it and making live. • Writing Redirection rules on Apache web servers and load balancing application servers using mod_jk & mod_proxy. • Configuring SSL, Virtual Hosting and Load balancing on Apache web servers. • Configuring Tomcat Application servers, Performance Tuning and analyzing the logs by taking Thread and Heap dump. • Mainly Work as a technical SPOC for critical production issues and fixing it with the help of Product development teams. • Creating & deploying shell scripts to automate our day to day activities in production servers. • Solving day to day issues associated with 'N' number of servers in production environment. • Writing complex SQL queries on Database servers and retrieving data. • Configuring and maintaining various open source Middleware Applications on Production servers. • Providing Application and Production support on Linux platform. • Setting up reverse proxy. • Database installation and configuration. • Developing internal log analysis application. • Speech analysis engine development. Show less
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PERFECT ENGINEERS
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Coimbatore Area, India
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EDP Executive
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May 2006 - Nov 2008
• Managing Linux and Windows Servers. • Managing Mail Exchange Servers. • Educating the workers on using the IT products efficiently. • Responsible for overall health and performance of the systems installed on the shop floor. • Responsible for up-time/Availability of critical Systems/Applications. • Installing, Configuring and Maintaining the Computer machines. • Assisting in generating the reports. • Managing Linux and Windows Servers. • Managing Mail Exchange Servers. • Educating the workers on using the IT products efficiently. • Responsible for overall health and performance of the systems installed on the shop floor. • Responsible for up-time/Availability of critical Systems/Applications. • Installing, Configuring and Maintaining the Computer machines. • Assisting in generating the reports.
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