Senior Project Management Consultant

• Sep 2022 - Present

Senior Team Lead

• Sep 2019 - May 2023

 Managed the Pilot batch by creating the structured process with respect to the client requirements  Have led a team of 10 members and acted as liaison for the stakeholders to operate the process with utmost deliverables delivered  Created the overall training structure for the end-to-end lifecycle of the process and structured the blue book for the team  Monitored and assessed the team performance in terms of SLA metrics for meeting the project deadlines  Proactively identified, implemented and tracked improvement activities identified from the Service delivery metrics and Client review and meetings  Responsible for running through the process deliverables in Service Review Calls for managing the Client feedback  Responsible for creating the weekly data presentation for the clients and have anchored the BU calls to picturise the overall process map and forecasting for the team Show less

Service Delivery Consultant

• Feb 2018 - Aug 2019

# Articulated project goals and scope for the infrastructure projects, prepared detailed work breakdown structures (WBS), RACI architecture, and instilled shared accountability for achieving project milestones. # Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets. # Managing end to end process from Requirement Analysis to creating Invoicing reports # Handling client meetings for multiple projects simultaneously for deeper understanding of requirements. # Create and Design solution /proposals by coordinating with the delivery team # Preparing the quote as per the solution build document # Plan, direct and coordinate the relevant teams inputs for providing the proposal # Managing overall Account health in terms of SLA, growth, revenue, margins and metrics # Experience in handling PPMC tool to standardize, manage and to record the projects Show less

Business Development

• Oct 2013 - Feb 2018