Experience

Commvault

• United States
• Data Security Software Products
• 700 & Above Employee

• Technical Account Manager

  • Jun 2022 - Present

  Bengaluru, Karnataka, India •Lead every aspect of the post-sale relationship, onboarding, training assistance, regular customer cadences, and executive business reviews. •Understand the client's business objectives/roadmap and determine a success plan to meet those needs. •Build trusting relationships with clients and their associates at all levels. •Cross-functional collaboration to ensure the customer gets the most out of their product (Sales, Development, Support) •Liaise and present technical information… Show more •Lead every aspect of the post-sale relationship, onboarding, training assistance, regular customer cadences, and executive business reviews. •Understand the client's business objectives/roadmap and determine a success plan to meet those needs. •Build trusting relationships with clients and their associates at all levels. •Cross-functional collaboration to ensure the customer gets the most out of their product (Sales, Development, Support) •Liaise and present technical information at various business levels. •Analyze usage patterns to provide insights and guidance. •Coordinate with internal teams and prepare QBR for the customer account and present it to the customer. •Provide a minimum of 10 TAM days in every quarter for each account onsite/online. •Being proactive, performing regular health checks on the customer environment, and having as many support case deflections.

• Technical Specialist - Tier 1 (Unix/DB)

  • Oct 2021 - Jun 2022

  Bengaluru, Karnataka, India

• Associate Technical Specialist

  • May 2020 - Oct 2021

  Bengaluru, Karnataka



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Specialist-Implementation & Support

  • Nov 2017 - May 2020

  Madurai, Tamil Nadu, India Virtual (VMware, Cloud) and Physical Linux server (RHEL, Cent OS, Ubuntu) commissioning, configuration, administration, user management, patch management, troubleshooting, decommissioning and deployment of applications and agents, puppetization in Test and Production servers. Backup agent installation (Commvault) and configuration, report generation and analysis, troubleshoot failing backups. UAT and Production support within SLA, configuring SNMP and enableing monitoring in SCOM… Show more Virtual (VMware, Cloud) and Physical Linux server (RHEL, Cent OS, Ubuntu) commissioning, configuration, administration, user management, patch management, troubleshooting, decommissioning and deployment of applications and agents, puppetization in Test and Production servers. Backup agent installation (Commvault) and configuration, report generation and analysis, troubleshoot failing backups. UAT and Production support within SLA, configuring SNMP and enableing monitoring in SCOM, Nimsoft, ADA, Dynatrace, SolarWinds NPM. Batch server patching (BigFix), AD user management(One Identity), Scripting and Automation using Autosys, Crontab, Task Scheduler. Incident, Problem and Change management, ticket handling in ServiceNow and BMC Remedy. Provide KT to L1 team and end users, work and fix issues engaging Vendors and Clients. Show less



Plintron

• Singapore
• Telecommunications
• 400 - 500 Employee

• Implementation Support Engineer

  • Apr 2013 - Nov 2017

  Chennai Area, India Virtual (VMware, Cloud) and Physical Linux server (RHEL, Cent OS, Ubuntu) commissioning, configuration, administration, user management, patch management, troubleshooting, decommissioning and deployment of applications and agents in Test and Production servers. Backup agent installation (SolarWinds) and configuration, report generation and analysis, troubleshoot for failing backups. UAT and Production support within SLA, configuring SNMP and enabling monitoring in OPS… Show more Virtual (VMware, Cloud) and Physical Linux server (RHEL, Cent OS, Ubuntu) commissioning, configuration, administration, user management, patch management, troubleshooting, decommissioning and deployment of applications and agents in Test and Production servers. Backup agent installation (SolarWinds) and configuration, report generation and analysis, troubleshoot for failing backups. UAT and Production support within SLA, configuring SNMP and enabling monitoring in OPS Manager. Scripting (Shell/Batch) and Automation using Autosys, Crontab, Task Scheduler and Auto-Deployment in Ansible Show less



Government Industrial Training Institute - Koyilandi

• Technical Trainer

  • Sep 2012 - Mar 2013

  Calicut Area, India Theoretical and practical training to advanced level trainees in Website designing (Adobe Master Suite and Flash), Website development (Code and Dreamweaver), Website hosting (IIS Server). Train to build machine, from basic computer assembly to Server build (physical and virtual), OS installation, Peripheral installation, Backup and Restore and configurations, RDP connections and managing remote machines, basic SQL commands and Database setup (ODBC).