SAP Technical Service Manager. Global Managed Services

• Jan 2022 - Present

Senior SAP Basis Consultant

• Sep 2018 - Dec 2021

I lead comprehensive Basis, HANA & Solman system administration including module support, configuration and maintenance as well as project Go-live readiness.Part of the role involves driving tasks scheduling, monitoring and documentation, root cause analysis, change request management while providing system access to SAP for further investigations.Besides that, I also coordinated CRM and ABAP teams in gathering functional and technical specifications as well as designing the ITSM with charm flow.Additionally, I …- Carry out DB Split from standard installed environment to distributed environment, OS/DB migration both homogeneous and heterogeneous methods, upgrading of support package stack and kernel along with Web Dispatcher implementation and configuration.- Perform upgrading of DB2 database, configuration of RCA E2E Analysis, EEU & CCLM, CDMC and Solution Documentation, registration and configuration of all systems to Solman, performance tuning along with automation of agents and satellite systems.- Lead the end-to-end implementation, deployment, configuration and support of HANA systems.Lastly, I drive requirements analysis, RFP and technical specification preparation, SOW analysis, proposal and blueprint documentation development along with technical pre-sales presentations.

Senior SAP Basis Consultant

• Oct 2017 - Sep 2018

Under Acura Technologies, As a Sub-Contractor, deployed on client site Jabatan Akauntan Negara, Malaysia. Accounting Services of Malaysia operated under Ministry of Finance of Malaysia. iGFMAS project: Implementation of Malaysian Finance Ministry on Accrual Accounting from Cash Base accounting.BASIS Team Under Acura Technologies, As a Sub-Contractor, deployed on client site Jabatan Akauntan Negara, Malaysia. Accounting Services of Malaysia operated under Ministry of Finance of Malaysia. iGFMAS project: Implementation of Malaysian Finance Ministry on Accrual Accounting from Cash Base accounting.BASIS Team

Senior SAP Basis Consultant

• Nov 2016 - Sep 2018

Permanent staff to Acura: Deployed to Clients--> AIA and The iA Group(End Client :JANM)During this tenure, I was involved in the implementation of 2 project.The first was the 1GFMAS Implementation Project for Jabatan Akauntan Negara Malaysia.Here, I performed preparation, installation, configuration, finetuning and upgrading of various SAP solutions across diverse landscape and registering servers including SolMan, HANA, BW, BO and EWA systems.This included working closely with the CRM/ABAP teams in gathering the functional and technical specifications in designing and implementing the ITSM while carrying out EWA, JSM, RCA, DVM, CTS and SSO configuration as well as technical and user monitoring to ensure successful project go-live.Apart from conducting DB2 Backup and trigger backup to Veritas Appliance, I also administered all SAP systems, assisted the client in data volume management configuration, JSM configuration and job monitoring as well as daily health checks reporting along with planning weekly and monthly maintenance.As for the SAP Basis COE project for AIA Shared Services Sdn Bhd, I led end to end SAP system implementation, configuration, fine-tuning and troubleshooting while conducting daily system health checks, EWA review as well as SAP Transports management.Besides conducting HANA DB administration, configuration, and monitoring, I served as focal point of the SSO system as well as engage with FI/BW/PO/CM and coordinate changes for all business units across Asia Pacific.Other than that, I …- Drove continuous BAU improvement projects, HANA refresh and upgrading.- Reviewed EWA and highlighting to client, once approved-proceeding with the change by adhering to the client process.- Worked on performance issues/tuning-if required and advise to functional.

Senior SAP Basis Consultant

• Oct 2016 - Sep 2017

Under Acura Technologies, As a Contractor, deployed on client site AIA for Production Support/Supporting IBM Basis in Data Center Migration Under Acura Technologies, As a Contractor, deployed on client site AIA for Production Support/Supporting IBM Basis in Data Center Migration

Senior SAP Basis/Solman Technical Consultant

• Sep 2015 - Sep 2016

Under Soft Tech, As a Contract, deployed on client site TNB Datacenter Onsite as a SAP Basis Resident Engineer for in-house SAP Basis team members.SAP Basis Technical advisor for assisting internal TnB SAP Basis team/staff. Project assignment to enhance the skills in Basis team with workshops/assessments, Handling BAU Operational issues and Complete/Deliver Solution manager 7.1 setup/Installation along with all technical configurations and effective use of SOLMAN in customer Landscape. Under Soft Tech, As a Contract, deployed on client site TNB Datacenter Onsite as a SAP Basis Resident Engineer for in-house SAP Basis team members.SAP Basis Technical advisor for assisting internal TnB SAP Basis team/staff. Project assignment to enhance the skills in Basis team with workshops/assessments, Handling BAU Operational issues and Complete/Deliver Solution manager 7.1 setup/Installation along with all technical configurations and effective use of SOLMAN in customer Landscape.

Senior SAP Basis Consultant

• Feb 2015 - Sep 2016

Worked for the Clients TNB & Shell as a Sr. SAP Basis/SolMan /HANA Consultant for their Vast SAP Landscapes with various products to run business on SAP.Moving to Malaysia, I was involved in 2 major projects.Firstly, was the TNB: BCRM Project for Tenaga Nasional Berhard where I delivered comprehensive administration and production support for EP/PI/BI systems across both ABAP and JAVA.This involved architecting and sizing, installation, scenarios development and enhancements of ISU-ECC while managing SAP solution configuration and authorization, SOLMAN setup, landscape verifications as well as SAP mobile Apps and health checks.Apart from formulating the SOPs as well as performing job management, documentation, scheduling and monitoring, I also drove the upgrading of DB2 database and SAP NetWeaver, conducted solutions, system, and technical monitoring as well as EWA reviews as well as identified and escalated performance issues in line with ITIL processes.As for the SAP Basis Operations SME for SHELL Business Service Centre Sdn Bhd, I conducted system performance analysis and tuning, backup and restoration of database, EWA review, production health checks and reporting as well as installation and administration of HANA databases.This included administering and monitoring the ECC, EP, PI, BW & BO system in both ABAP as well as JAVA Environments.Lastly, I ensured swift resolution of SAP and Database Locks, tRFC, IDOC, ABAP Dump and spool issues as well as all incidents raised while scheduling status meeting on ongoing issues and Preparing activity plans.

Sr. SAP NetWeaver Basis Consultant

• Feb 2015 - Sep 2015

Under Soft Tech, As a Contract, deployed on client site SHELL Malaysia as a SAP Basis, Global Operations SME team APAC,IMEA Under Soft Tech, As a Contract, deployed on client site SHELL Malaysia as a SAP Basis, Global Operations SME team APAC,IMEA

SAP NetWeaver Basis Consultant

• Jun 2013 - Jan 2015

SAP Basis Support Consultant/Analyst for Multi-client support ProjectI contributed immensely to the SAP Basis/NetWeaver support consultant for Electro Components project where I performed installation of application servers, production health checks and reporting, changes transporting as well as SAP/Oracle parameter changes.Besides configuring SMLG, SLD, EWA, CCMS, MOPZ & Service Desk as well as DRS setup with Oracle active data guard, I also rendered 24x7 support for both ABAP and JAVA Stack administration while ensuring swift resolution of all incidents, changes and problem raised.Other than that, I installed enhancements and supported packages as well as upgrading of Kernel, JVM and Oracle RBDMS.Lastly, I performed in depth performance analysis and fine tuning of SAP/DB as well as system backups while driving the integration of SAP Systems to SOLMAN for various configurations in line with customer requirements.

SAP Basis Consultant

• Jan 2013 - Jun 2013

SAP Implementation/Support consultant for RWE-nPower UKDuring this short tenure, I worked closely with the team in performing end to end system implementation activities encompassing system installations, ECC & NetWeaver Systems administration, and configuration as well as client and spool administration for RWE npower.Besides that, I also carried out patch development, Java Instance configuration, support packages and kernel upgrade installation as well as ECC/EP/PI/BI transporting.In addition to maintaining the operations modes and profile parameters as well as implemented the OSS connections, I also monitored and prepared the daily health checks report while ensuring swift resolution of all issues.

Associate SAP Basis Consultant

• Dec 2009 - Jan 2013

Junior/Associate Consultant for In-House MyWipro projectI started my career as a Junior SAP Basis Consultant tasked to work with the team in executing full cycle system deployment for Northern Ireland Electricity as well as end-to-end system support and maintenance for Premier Foods and Wipro Ltd.This involved carrying out L1 & L2 production monitoring and support, client, batch job and DB administration along with activities monitoring and problems reporting.Besides that, I also analyzed system logs and ABAP short dumps, managed lock entries as ewll as lock/unlock transaction codes, reviewed failed update record & system logs, displaying, monitored database and application servers along with managed user sessions.Lastly, I performed client open/closing, raising OSS message to SAP, spool administration as well as addressing transport requests.

System/Network Administrator

• Jul 2009 - Nov 2009

Started career as a Lab Faculty(Part-time) come System/Network Admin in this small Software Training Institute, which dealt with all OS/Database Administration training's along with SAP modules training's. Now its no-more, Company was closed now. Learned a lot there Started career as a Lab Faculty(Part-time) come System/Network Admin in this small Software Training Institute, which dealt with all OS/Database Administration training's along with SAP modules training's. Now its no-more, Company was closed now. Learned a lot there