Manager, Technology Delivery Planning & Governance

• Jun 2021 - Present

Technology Governance Expert

• Jun 2020 - Jun 2021

Principal Consultant

• Jan 2016 - Jun 2020

❖ Identify customer requirements, analyze alternatives and conduct product recommendations related to software and platform❖ Collaborate with IT development team to assure architectural solution could be suitably translated into effectual and robust implementation❖ Head responsibility for ongoing suggestions and best practices for entire BSM Solution❖ Plan, design and execute complex BSM Projects❖ Develop, enhance and maintain established service design procedure and process to assure apt and robust service design❖ Identify and contact potential clients for new business engagements❖ Build strong relationships with existing clients for repeat business❖ Maintain frequent client communication, make regular client visits and ensure client satisfaction❖ Conduct meetings with clients and management to determine project scope, budget, and Timelines❖ Develop business proposals, SOWs and other reports when required❖ Negotiate project terms and conditions with clients as needed❖ Implement product development initiatives to meet future client needs❖ Identify project risks and challenges and develop resolution plans❖ Schedule regular client meetings, process client invoices and review engagement letters❖ Identify business opportunities and convert them to projects❖ Plan and manage multiple projects effectively❖ Report project status to clients on regular basis❖ Track project progress and identify and correct any delays❖ Identify potential customers through networking, referrals, and communities❖ Provide support in developing functional and technical specifications.❖ Ensuring that the team addresses the client’s needs❖ Oversee and guide consultant teams

Lead Consultant

• Jan 2011 - Jan 2016

- Provides High and low level consultancy for the BMC ITSM solutions where being responsible for design and implement the required architecture fitting customer environment and needs. - Responsible for managing assigned projects from initiation and planning phase till the closure phase in accordance with the project management standards and aiming at achieving the customers’ requirements and objectives. - Responsible for managing the assigned team of consultants engaged in the project ensuring that resources are performing tasks in accordance with project plan.- Review, analyze the current ITIL processes automation to identify the existing gaps and recommend the possible enhancements for better IT Service Excellence.- Responsible for designing, building and implementing cloud transformation solutions and programs in customer environment. - Proactively identify problems in customer environment and provide suitable solutions.- Gathers data on corporate procedures and mechanisms, makes decisions, solves problems and discusses project progress with clients, subordinates and supervisors.- Handles the presales activities including fetching and identify new business opportunities as well as prepared the suitable technical and commercial proposals for relevant RFPs. - Professionally capable to do consultancy services of IT Service Management solutions and products- Help customer in requirement gathering phase and Build solution design- Extensive knowledge and practical experience of the implementation of a framework for IT Service Management (ITSM) & Business service Management based on ITIL

BMC Remedy / Oracle E-Business Senior Specialist

• Aug 2009 - Jan 2011

- Analyzing business opportunities/problems and defining technical solutions- Running Project Management role for several enhancements on existing BSS/OSS solution - Managing implementation team- Managing new implementation and coordination with business. - Monitoring development activities and reporting project progress- Managing and providing technical guidance/ support to the project team- Ensuring ITIL best practices are followed within related implementations - Suggesting improvements in the operations and processes to make the system foolproof- Designing, developing, testing, troubleshooting and debugging of the Software.- Ensuring smooth implementation and testing

BMC Remedy / Oracle E-Business

• Mar 2008 - Aug 2009

- Monitoring, maintaining, and supporting multiple Oracle ERP application database environments- Perform patching (database and application) - including impact analysis and production promotion of certified patches - Perform database and application cloning - including applicable pre and post clone procedures Perform database maintenance (user accounts, space allocation, etc.) - Administration and monitoring of database access and security policies System availability monitoring and response- Providing support for release upgrades (database and application), new application implementations and other major projects.- Complete scheduled project work assignments in accordance with project planning and expectations Support new application installation and/or major patching as required - Provide validation and issue resolution in support of project deliverables Ensure proper release control of changes across multiple environments- Responsibility for verifying database backup and recovery processes- Verification of successful backup of all of production and non-production environments according to established schedules Participate in disaster recovery testing as required.- SUN and SUN Cluster Admin

BMC Consultant

• Jan 2005 - Mar 2008

- BMC Remedy Administrator, Developer and Supporto Installation and Configurationo Managing Users and Roleso Troubleshootingo STC support and developer.o Integration with other systemso Create Database Diagram (ERD)o Design forms and Reportso Document the Application User Manual.o Document the Application Modification.o Data Migrationo Client Supporto Implementation: Installation and Configuration of the BMC products to comply with customers’ requirements. o Administration: Conduct any customization and administration of the BMC products based on customer requirement o Technical Support: Responsible for diagnosing and troubleshooting all customers’ related issues/problems, affecting the daily operation of the BMC products deployed in various customer sites. - BMC Configuration Management (Marimba)o Installationo Configurationo Troubleshooting- BMC Performance Manager (Patrol)o Installation and Configurationo Troubleshooting Oracle DBAo Configuration Oracle with VERITAS Netbackup applicationo Configuration Oracle with VERITAS Cluster applicationo Database design.o Backup and recovery (using OS scripts, RMAN)

Computer Programmer

• Jan 2001 - Jan 2005

- Billing administrator- Oracle DBA - responsible for database maintenance of the Billing- UNIX administrator.- BMC Remedy administrator- AR and Helpdesk administrator and developer