Operations Manager

• Apr 2022 - Present

Assistant Operations Manager

• Nov 2021 - Apr 2022

Workforce planning and management. Developing data-driven shift planning models.Plan and monitor the day-to-day operations, Staff Management including leave requests, attendance,grievances and disciplinary.Analyzing and identifying trends, proposing resolutions of the issues and taking appropriate measures to safeguard our customer's interests.Managing 30-40 teams of nurses and riders working on the ground for Home Care services.Managing on-ground issues and stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.Coordinating the data collection, verification and registration between various departments.Extraction, consolidation and analyzing data from various data sources and presenting related metrics and insights for quality improvement and performance optimisation processes aimed at reducing costs.Covering HR operations including pre-onboarding, onboarding and offboarding and performance reviews.Working closely with PR0, Admin & Legal Depts and taking care of visa process, joining arrangements, and HR-related legal queries.Bridge gap between management and employee relations.Implement and manage a performance appraisal system to drive high performance.Monitor and report on workforce and succession planning in alignment with our center of excellence.Manage reporting and analytics for better decision-making.

Operations Coordinator

• Jul 2020 - Oct 2021

Was responsible for operating, providing and implementing the operations among various departments.(Sales /Accounts/ HR).Implemented proper Training Modules & Revenue generation.Customer service management which focused on Reduction of customer escalations, prioritizing customer service concerns, ranking issues based on severity and ensured that they were addressed by the right reps.Did primary research and was in touch with CRM (LeadSquared).Managed reporting and analytics for better decision making.Organized and scheduled meetings by interacting with employees/ clients to coordinate calendars.Business development and client relationship management within the framework and guidelines.Supported the talent acquisition process such as screening resumes, setting up interviews and coordinated with hiring managers.

Data Science Consultant

• Apr 2020 - Sep 2020

Involved more hands-on approach to data science. Working with their own client projects as well as observing the different case studies helped in not only understanding the core concepts but understanding certain business domain knowledge as well. Involved more hands-on approach to data science. Working with their own client projects as well as observing the different case studies helped in not only understanding the core concepts but understanding certain business domain knowledge as well.

Digital Marketing Intern

• May 2020 - Jun 2020

At Carestack, we were involved in utilizing data to help the digital marketing team for certain SEO techniques as well as it gave us a brief understanding of the dental industry in the US. At Carestack, we were involved in utilizing data to help the digital marketing team for certain SEO techniques as well as it gave us a brief understanding of the dental industry in the US.

Summer Intern

• Jun 2018 - Jun 2018

Learned in and out of radio communication and transmission . Also studied about various installations like 300kw BBC MW transmitters, 3kw FM transmitters, 50kw SW transmitters and satellite up linking systems . Learned in and out of radio communication and transmission . Also studied about various installations like 300kw BBC MW transmitters, 3kw FM transmitters, 50kw SW transmitters and satellite up linking systems .