Experience

Attain

• United Kingdom
• Internet News

• IWMS Support Consultant

  • Mar 2022 - Present

  As an IWMS Support Consultant, I excel at providing comprehensive support and guidance to clients, enabling them to maximize the value and efficiency of their IWMS platforms. With expertise in Integrated Workplace Management Systems, I deliver exceptional service, ensuring client satisfaction. Roles and Responsibilities: 1. Technical Support: Act as the primary point of contact, addressing client inquiries, troubleshooting issues, and providing timely resolutions. Utilize in-depth IWMS knowledge to assist with system navigation, configuration, and integration. 2. System Maintenance: Collaborate with the IT team for regular tasks like updates, patches, and upgrades. Conduct system audits and monitor performance to ensure optimal functionality and reliability. 3. Requirements Analysis: Work closely with clients to understand their unique business needs and translate them into functional specifications for system enhancements and customization. Provide recommendations to align the IWMS platform with evolving requirements. 4. Documentation and Reporting: Create and maintain detailed documentation, including system configurations, workflows, and user guides. 5. Change Management: Support clients through system upgrades and process changes, ensuring seamless transitions and minimal disruption. Collaborate with stakeholders to assess the impact of changes and implement effective strategies. 6. Client Relationship Management: Foster strong relationships with clients, actively engaging to understand their evolving needs and challenges. Serve as a trusted advisor, offering insights and guidance on IWMS best practices. In addition, the role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). As an IWMS Support Consultant, my commitment lies in delivering exceptional service, promptly resolving issues, and empowering clients to maximize IWMS benefits. Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Representative

  • Feb 2020 - Mar 2022

  1. The primary responsibility is to interact with Groupon.com customers via Chat and Email for (North America, Canada, United Kingdom, Ireland) regions. 2. Time Management and Adherence to schedules. 2. Ability to work independently while making sound business decisions on case information 4. Quick learner with Good interpersonal & communication skills. 5. Utilize CRM platforms i.e., Zendesk and Boldchat and Further trained on Zenv2 platform. 6. Ability to multitask multiple systems, screens, and tasks during customer contacts. 7. Documented, escalated (if needed), resolved and closed tickets in a timely manner. 8. Thoroughly and efficiently gathered customer information, access and fulfilled customer needs. 9. Maintained a Customer Satisfaction score of 90% and Resolution Rate of 70%. 10. Ability to learn and adapt to New Software Technologies. 11. High level of Customer Service Orientation—a desire to help or serve others, to identify, meet and exceed the Organization needs and expectations. Show less



Frontizo Business Services

• India
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2019 - Feb 2020

  • Excellent Customer Service Skills, including Maintaining focus on the customer issue in a fast-paced environment. • Ability to empathize with and prioritize Customer needs Demonstrates interpersonal skills with a diverse customer base. • Demonstrates conflict resolution, negotiation, and de-Escalation Skills. • Demonstrates ownership to resolve challenging customer issues, Escalating when necessary. • High level of customer service orientation—a desire to help or serve others, to identify, meet and exceed their needs and expectations. • Maintain regular and reliable attendance, including the daily schedule as assigned. Show less