User Experience Designer

• Jul 2023 - Present

UI Developer/UX Designer

• Jan 2022 - Mar 2023

~ Utilized user feedback to redesign the chatbot add template preview module, ultimately transforming it into the company's unique selling proposition and leading to a 20% increase in new customer acquisition. ~ Designed and developed intuitive analytics dashboards for Vodafone & others utilizing data-driven design principles, resulting in a 30% increase in user engagement and a 25% increase in overall customer satisfaction. ~ Collaborated with cross-functional teams to integrate the Rich Communication Services (RCS) Channel into the unified portal designs, resulting in a 30% increase in user adoption rates. ~ Constructed a comprehensive WhatsApp analytics dashboard from scratch, providing valuable insights and metrics for chatbot messaging evaluation. Show less

UI Developer/UX Designer

• May 2021 - Dec 2021

~ Optimized the UI for WhatsApp & RCS analytics dashboards by reducing loading times by 40%, resulting in an increase of user engagement by 25%. ~ Redesigned the styling and functionality of the WhatsApp & RCS analytics dashboard, resulting in reduced customer complaints about usability issues by 80%. ~ Developed a new mobile-tablet approach for bot store pages, resulting in a 50% increase in page views and an overall conversion rate of 30%. ~ Constructed the Dotgo search structure, implementing advanced functionality for auto-completing search keywords. ~ Authored compelling and informative content for the bot store, capturing the attention of potential users. Show less

UI Developer/UX Designer

• Mar 2020 - May 2021

~ Proactively engaged and addressed client concerns and collaborated on creating customized solutions to meet their specific needs, achieving a notable 40% increase in client retention. ~ Implemented the mobile-tablet approach resulted in a significant 30% increase in mobile traffic to the platforms and websites. ~ Developed an designed from concept, wireframes, and mockups for various projects including websites, dashboards, and an education portal. ~ Leveraged client feedback and preferences to refine branding elements and visual assets, enhancing overall brand perception. Show less

UI/UX Designer

• Dec 2018 - May 2019

~ Designed and developed engaging user interfaces that streamlined the pet adoption process and improved overall user experience. ~ Interned to create visually captivating and intuitive visual interfaces for native Android apps, specifically focusing on CUPA, a platform dedicated to pet adoption for both clients and customers. ~ Designed and developed engaging user interfaces that streamlined the pet adoption process and improved overall user experience. ~ Interned to create visually captivating and intuitive visual interfaces for native Android apps, specifically focusing on CUPA, a platform dedicated to pet adoption for both clients and customers.