Experience

Class Technology Solutions Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Group Information Technology Manager

  • Jan 2022 - Present



Reed's School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Director Of Information Technology

  • Jul 2019 - Dec 2021



Kings Edwards School

• Network Manager

  • Jul 2016 - Jul 2019

  Provide support to 600 students and 150 teachers. Provide support to 600 students and 150 teachers.



Woking College

• Network Manager

  • May 2011 - Feb 2014

  Provide support to 1250 users within the college which includes providing support for Windows 2008 R2 servers and Windows 7 clients, Macintosh 10.6, Linux ( Moodle support 1.9-2.0+).• Then I have the responsibility of maintaining the successfully running of the IT Support team as well as IT around the college which include making sure there is no down time. This is achieved and issues are resolved efficiently and quickly.• Solutions and upgrades are providing so that we opt for the best solution for the college and the most competitive rates possible. • Look for cost effect and green solution to help the College and the Environment.• Documentation is a very important part of this role as documentation really is useful when referring to project you have previously worked on. • Virtualisations, setting up a SAN and re cabling cat 6 around college are some of the summer projects we have worked on.• Then the use of Spiceworks as a helpdesk tool as well as asset management tool has also been useful in manage the tickets/requests.• One of the roles is to ensure the backups are managed and Symantec back exec is backing to the Disk Backup and then to the Tape backup which normally is LTO and sometimes AIT tapes.• Then I also have the responsibility of delegating tasks to other members of the team and other departments dependent on the task.• Ensuring the network is working and when there are issues then resolving the issue efficiently and quickly.• Look for cost effective and green solution to help the College and the Environment.• Documentation is a very important part of this role as documentation really is useful when referring to project you have previously worked on. • We have also recently looked and cabling Cat6 and setting up and upgrading our Core Infrastructure to support Cat6 or Cat7 for the future.• Create VLANs to separate the Network Computers, VOIP and CCTV is something else that we have looked into and are developing as a long term project.

• IT Assistant Manager

  • Nov 2009 - May 2011

  • Provide support to 1000 users within the college which includes Windows 2003, 2008R2, XP, Windows 7, Macintosh 10.5 and Linux (including Moodle support 1.8-1.9).• Support to 2 sites within different networks. This included supporting Servers, Desktop PCs and Mobile devices.• One of the roles is to ensure the backups are managed and Symantec back exec is backing to the Disk Backup and then to the Tape backup which normally is LTO and sometimes AIT tapes.• Then I also have the responsibility of delegating tasks to other members of the team and other departments dependent on the task.• Ensuring the network is working and when there are issues then resolving the issue efficiently and quickly.• Look for cost effective and green solution to help the College and the Environment.• Documentation is a very important part of this role as documentation really is useful when referring to project you have previously worked on. • We have also recently looked and cabling Cat6 and setting up and upgrading our Core Infrastructure to support Cat6 or Cat7 for the future.• Create VLANs to separate the Network Computers, VOIP and CCTV is something else that we have looked into and are developing as a long term project.



Imagesource

• IT Administrator

  • Jun 2007 - Dec 2008

  • Providing support to 50 Windows XP and Vista users as well as 100 Macintosh 10.4 and 10.5 users. Then Windows Server 2003 support to offices in London, Cologne and New York.• The use of Numara helpdesk software to log and prioritising calls.• Running daily and weekly backups by backing data up on Backup tapes with the use of Back exec 11.0d. • Providing solution to problems and really the most important part is documenting the process.• Another important aspect was to provide out of office support as the IT team consisted of 2 members and we supported 150+(some home users at times) users.• Rebuilding Servers, MACs and PCs as well as installation of required software.• Printer troubleshooting within the local office as well as remotely installing printers.• The use of Active Directory, Exchange as well as Admin Tools was an important factor and I would use these to apply changes on a daily basis.• Supporting Adobe products for PC and MAC users. Some of the products were Adobe Dreamweaver CS3, Flash CS3, Photoshop CS2 and CS3.• Supporting Microsoft Office 2003 and 2007 users as well as SAGE Line 100 and Credit Hound.• Another important aspect was to support the Mitel telephone system and to provide support and apply changes when required.