Experience

MAC International FZE.

• United Arab Emirates
• Automotive
• 1 - 100 Employee

• Branch Operations Manager

  • Jun 2022 - Present

  Responsible for the total operations of the dealership, including sales, finances, inventory, vehicle service, team-building, and long- and short-term business strategies. The ultimate goal is to maximize profits while maintaining an excellent public reputation in both sales and service.• Achieving the target of sales of new cars for the branch.• Analysis, correction, and improvement measures for achieving the sales targets for the branch.• Defining responsibilities and sales targets for the Sales & Aftersales team in the branch.• Daily review of the performance of sales staff and guiding/counseling and helping them in achieving their sales targets. Show less

• Aftersales Business Development Manager

  • Jan 2019 - May 2022

  - Train, motivate, and lead after sales teams to achieve set objectives and targets- Maintain contact with clients to obtain customer feedback regarding product/service quality- Assist clients in resolving issues and complaints concerning purchased products or services- Build and establish good work relationship with clients to facilitate increased patronage and revenue- Monitor contract details to notify clients of pending expiration and help process renewal- Organize promotional and marketing campaigns to create awareness and product publicity- Supervise the operations of after sales teams to ensure set targets are met- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns- Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance- Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards- Develop and optimize support and service processes, tools, and systems- Conduct price and contract negotiations with clients to establish contract details and attain profit margin- Oversee all post-sales services provided to clients to ensure customer satisfaction- Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs- Provide periodic reports to management on all after sales activities- Ensure compliance with all general and company policies when carrying out job duties. Show less

• Service Operation & Development Manager

  • Jul 2013 - Jan 2019



Al-Mansour Automotive

• Egypt
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Supervisor workshop overhauling Engines and transmissions

  • Aug 2012 - Jul 2013

• Quality Control Analyst supervisor

  • Sep 2009 - Aug 2012

  - verifying customers complain before service- professional for making test drive and deduct the root cause - Ensure monthly reporting for FRFT with GM rules - tracing comeback zoon trying to decrease percentage and increasing CSI percentage



Ezz-Elarab Automotive Group

• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Quality Control Engineer Jeep, Chrysler, Dodge and Ram

  • Aug 2008 - Sep 2009

  - verifying customer complain - find the problem faces customer on the road - write all comments and notes before vehicle deliver - My aim our customer drive safely

• Service Advisor

  • Sep 2006 - Aug 2008