Experience

Mobinets

• Lebanon
• Telecommunications
• 1 - 100 Employee

• System Integrator / Support Team Leader L2

  • Nov 2017 - Present

  • Install, upgrade and deploy patches or new custom solutions at customers’ premises or remotely using wildfly JBoss and Apache tomcat.• Write necessary bash scripts, deploy them on production and test platforms.• Install and configure third-party software (Red-hat Linux Enterprise, Oracle DB, MySQL, Postgres SQL DB, jasper report server).• Working as an integral part of the development team with troubleshooting development and maintenance of systems.• Configure and install VMware for the application package to clone the solutions that are provided to the customer side.• Windows 2008/2012 servers for deployment & administration• RHEL Linux systems administration & deployment & capacity planning• Network monitoring and troubleshooting• Integrating and ITIL/ITSM Solutions, Quality assurance/Tuning/Patching• Reporting project status, using Confluence and Jira• Prepares & defines the ATP and executes the Acceptance Tests with customers.• write Scripts to deploy on productions using Python/Bash.



Thales Digital Identity and Security (ex Gemalto)

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Support Engineer – Level 2 for the DMC Gemalto Global Project

  • Jan 2020 - Dec 2021

  • Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers.• Performing Level 2 support based on troubleshooting instructions and techniques for in-scope applications.• Apply Handset Library updates on DMC platforms as requested by the customer side.• Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.• Perform introduction and deployment of new applications in the Production Test and Production Environments.• Leading the optimization of service reliability, performance and security.• Participate in the definition for operation needs for new coming services.



ULTARIA Group

• Syrian Arab Republic
• Information Technology & Services
• 1 - 100 Employee

• Network Administrator

  • Aug 2015 - Jan 2017

  • Establishing network specifications by conferring with users, analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.• Establishing network by evaluating network performance issues including availability and latency.• Maintains network performance by performing network monitoring and analysis, troubleshooting network problems.• Secure networks by developing network access, monitoring, control, and evaluation and maintaining documentation.