Experience

SAADIA

• United States
• Retail
• 1 - 100 Employee

• IT Service Desk Analyst

  • Mar 2022 - Present

  • The Administrator has full access to create, update, and delete users, devices, settings, policies, SSO authentication sources, and applications. • Installation and troubleshooting VPN client software, Wireless Drivers • Active Directory Service administrators: Responsible for maintaining and delivering Active Directory Domain Services (AD DS), including managing domain controllers and configuring AD DS. • Zoho Desktop Central Management • ManageEngine Desktop Central Agent… Show more • The Administrator has full access to create, update, and delete users, devices, settings, policies, SSO authentication sources, and applications. • Installation and troubleshooting VPN client software, Wireless Drivers • Active Directory Service administrators: Responsible for maintaining and delivering Active Directory Domain Services (AD DS), including managing domain controllers and configuring AD DS. • Zoho Desktop Central Management • ManageEngine Desktop Central Agent Installation (Remote Share screen, Agent Installation, Reports generate) • IT Inventory report generation for locations through Desktop Central Management • On-Boarding & offboarding (Asset management) • Citrix VDI Setup End to End User Support (Basic troubleshooting on Citrix receiver and Citrix online plug-in) • Security Systems Administrators • Server/Web Administrators • Closely always monitor the performance of the servers • Routine system maintenance • Working DNS server, DHCP server, File Server, and Print Server • Exchange admin • O365 Administration (Add users and groups, assign licenses, manage most users’ properties, Create and manage user views, Update password expiration policies, manage service requests, Monitor service health). • Coordinate with Vendor for Setup the Infrastructure (Finding the Best Quote from Multiple vendor) -MDM, AirWatch, a division of virtualization vendor VMware, provides technologies that help IT administrators deploy, secure and manage mobile devices, applications and data, as well as Windows 10 and Apple Mac computers. • G-Suite Administration • Google Workspace is a set of productivity and collaboration tools that helps individuals, teams, and businesses stay on top of everything. • Troubleshooting Google mail related issues. Show less • The Administrator has full access to create, update, and delete users, devices, settings, policies, SSO authentication sources, and applications. • Installation and troubleshooting VPN client software, Wireless Drivers • Active Directory Service administrators: Responsible for maintaining and delivering Active Directory Domain Services (AD DS), including managing domain controllers and configuring AD DS. • Zoho Desktop Central Management • ManageEngine Desktop Central Agent… Show more • The Administrator has full access to create, update, and delete users, devices, settings, policies, SSO authentication sources, and applications. • Installation and troubleshooting VPN client software, Wireless Drivers • Active Directory Service administrators: Responsible for maintaining and delivering Active Directory Domain Services (AD DS), including managing domain controllers and configuring AD DS. • Zoho Desktop Central Management • ManageEngine Desktop Central Agent Installation (Remote Share screen, Agent Installation, Reports generate) • IT Inventory report generation for locations through Desktop Central Management • On-Boarding & offboarding (Asset management) • Citrix VDI Setup End to End User Support (Basic troubleshooting on Citrix receiver and Citrix online plug-in) • Security Systems Administrators • Server/Web Administrators • Closely always monitor the performance of the servers • Routine system maintenance • Working DNS server, DHCP server, File Server, and Print Server • Exchange admin • O365 Administration (Add users and groups, assign licenses, manage most users’ properties, Create and manage user views, Update password expiration policies, manage service requests, Monitor service health). • Coordinate with Vendor for Setup the Infrastructure (Finding the Best Quote from Multiple vendor) -MDM, AirWatch, a division of virtualization vendor VMware, provides technologies that help IT administrators deploy, secure and manage mobile devices, applications and data, as well as Windows 10 and Apple Mac computers. • G-Suite Administration • Google Workspace is a set of productivity and collaboration tools that helps individuals, teams, and businesses stay on top of everything. • Troubleshooting Google mail related issues. Show less



Opt IT Technologies (I) Pvt. Ltd

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• System Administrator

  • Feb 2019 - Mar 2022

  ● Windows Server Administration Installing and Troubleshooting. ● Desktop, Laptops (Windows, Linux and Mac OS), Deploying LDAP Jump Cloud, Configuring ● Printers, Scanners, Routers, Configuration. ● Remote Support as second level. ● Jump Cloud Domain Migration & Configuring Office 365, SharePoint. ● Air watch MDM. ● Saner Now Patching. ● Nas Storage (Raid Setup) ● Windows Server Administration Installing and Troubleshooting. ● Desktop, Laptops (Windows, Linux and Mac OS), Deploying LDAP Jump Cloud, Configuring ● Printers, Scanners, Routers, Configuration. ● Remote Support as second level. ● Jump Cloud Domain Migration & Configuring Office 365, SharePoint. ● Air watch MDM. ● Saner Now Patching. ● Nas Storage (Raid Setup)