Terminal duty coordinator

• Jan 2022 - Present

-Airport Operations performance and planning analyst -Applied statistical and algebraic techniques to interpret key points from gathered data. - Monitoring the daily recording and reporting of actions/tasks and providing accurate and timely management reporting data. -Developed data-gathering and reporting structures from ground up and strategized methods capitalising on system features. -Evaluated processes and data, identifying productivity gains and sales growth within digitisation segment. - Ensure appropriate communication and information transmission in the terminal operations team to meet end-user needs and effectively manage operations. -Support SOP’s Committee to ensure that all SOPs are carried out in line with operational policies, processes, and procedures, Aligned with the framework, GACAR Standards, and national/international regulations. -Support in Operational Readiness and Airport Transition (ORAT) Terminal-1 -Assist with the management and coordination of terminal operations in operations management. -Ensure appropriate communication and information transmission in the terminal operations team to -meet end-user needs and effectively manage operations. -Airport ambassador: Giving training to Airlines and other stakeholders who are moving to terminal 1 Show less

• Mar 2020 - Present

- Assist with the management and coordination of terminal operations in operations management. -Support SOP’s Committee to ensure that all SOPs are carried out in line with operational policies, processes, and procedures, Aligned with the framework, GACAR Standards, and national/international regulations.-support in Operational Readiness and Airport Transition (ORAT) Terminal-1 Operational Planning and analysis -Ensure appropriate communication and information transmission in the terminal operations team to meet end-user needs and effectively manage operations. -Airport ambassador: Giving training to Airlines and other stakeholders who are moving to terminal 1 - Monitoring the daily recording and reporting of actions/tasks and providing accurate and timely management reporting data. Show less

• Sep 2019 - Feb 2020

Customer Service Agent trainee

• Jul 2019 - Aug 2019

- Assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at Private terminal-King Abdulaziz international Airport -Interaction with owners, passengers and crews of private aircrafts -First point of contact and courteous host at the reception desk, as well as taking excellent guests care in the lounge area - Airside and landside transport of passengers and crews - Assists flight crews and customers with arrangements for ground transportation, catering, customs and other services as per individual requests - Preparation of flight relevant documents for crews - Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc. - Meet and exceed customer expectations by anticipating their desires, responding in a timely manner - Promptly forwarding any customers feedback to the superior, assisting with the development of continuous improvement measures - Support colleagues and superiors with other duties as required Show less

Ticketing Agent

• Apr 2016 - Dec 2016

- Responsible in customers/companies’ ticket reservations, screen required travel documents such as visas and advise customer for any discrepancies needed to present for additional supporting documents. - Handled financial and statistical reports on sales and company quotas for Finance Department use - Responsible in customers/companies’ ticket reservations, screen required travel documents such as visas and advise customer for any discrepancies needed to present for additional supporting documents. - Handled financial and statistical reports on sales and company quotas for Finance Department use

Reservations Officer

• Jul 2011 - Jan 2012

- Provide and resolve customers and companies’ queries, complaints and other customer related matters with a high quality of service. - Handled correspondences such as letter or email of confirmation and other communications for the sales manager on the status of customers and companies such as members of volunteering team for Arab Healthcare Quality and Safety Conferences. Resolved technical problem and served as liaise to IT support system to for needed solutions. - Making customer and companies' reservation via email, phone, arrange necessary meet, and greet of customers and necessary logistics needed. Show less