Experience

Emirates Insurance Company

• United Arab Emirates
• Insurance
• 200 - 300 Employee

• Senior Associate II - Motor Claims

  • Jun 2022 - Present

• Senior Associate II

  • Jun 2022 - Jun 2022



Al Khazna Insurance Co PSC (AKIC)

• United Arab Emirates
• Insurance
• 1 - 100 Employee

• Senior Supervisor

  • Mar 2012 - Jun 2022

  Al Khazna Insurance Company , Abu Dhabi ,UAE March 2012 to Present . Motor Claim Department, Senior Supervisor. o Internal Auditor for all motor claims file. o Greet and welcome clients with special care to ensure quality service. o Checks and initials all the settled claim files under authority and above authority before submitting to Motor Claims Manager. o Assists in collecting cash for approved salvage bidders. o Received and reviews all motors claims documents from branches for approval of above branch limit or committee approval. o Corresponds with other insurance companies for related Total Loss / Salvage vehicles. o Reviews and verifies Co-insurance inward from other insurance companies. o Signs issues Debit/ Credit Notes in respect of Co-insurance business. o Performs other function that may be assigned by the head of department. o Problems solving and decision making. o Follow-up with the Insurance Authority regarding customer complaints .



Al Dhafra Insurance Co. PSC.

• United Arab Emirates
• Insurance
• 1 - 100 Employee

• Assistance Supervisor.

  • Oct 2008 - Feb 2012

  Al Dhafra Insurance Company, Abu Dhabi, UAE. October 2008 – February 2012 Motor Department, Assistance Supervisor. o Accustomed to dealing with a wide variety of professionals, clients, and customers o Calculate insurance premiums, Issue policy, extent period, Refund premium. o Successfully responded and negotiated with claimant carries o Open claim files and check the car and take photos and choose the best garage o Receiving calls in appropriate manner and attend customer’s inquiries. o Request appropriate documentation, to issue policies (Cash and Credit) o Examine damages, evaluate practically of repair versus replacement. o Processing of Insurance quotation, and Endorsement. o Review Insurance policies, terms and condition to determine coverage. o Settlement processing of Credit Note, Debit Note, and Payment Voucher. o Responsible on entering payments and new claims on Computer System. o Prepare Fixing Order and responsible on transmitting claims for prompt action. o Filing of Files and its retrieval. o Processing of Insurance quotation, and Endorsement. o Receiving calls in appropriate manner and attend customer’s inquiries. o Technical support and maintenance Computers and the network's internal Department of Motor Insurance. Medical Department, Assistance Supervisor. o Issue a health insurance policy for clients. o Follow-up delivery of health insurance cards.



Palestine Telecommuncations (Paltel) Group

• Palestine, State of
• Telecommunications
• 100 - 200 Employee

• Quality Control Inspector

  • Feb 2008 - Sep 2008

  Pal Tel Group, Gaza, Palestine. February 2008 to September 2008. Superintendent of the Quality: o Follow-up to the branches of the company and check on the customer service department. o Evaluate the performance of customer service staff. o Follow-up impression of the company's customers about the quality of performance. o Assist staff to provide the best services. o Verify the application of the best quality standards according to ISO system. Pal Tel Group, Gaza, Palestine. February 2008 to September 2008. Superintendent of the Quality: o Follow-up to the branches of the company and check on the customer service department. o Evaluate the performance of customer service staff. o Follow-up impression of the company's customers about the quality of performance. o Assist staff to provide the best services. o Verify the application of the best quality standards according to ISO system.



UNRWA

• Jordan
• Non-profit Organizations
• 700 & Above Employee

• School Secretary

  • Aug 2007 - Jan 2008

  UNRWA, Gaza, Palestine. August 2007 to January 2008. Department of Education: o The introduction of student data in schools. o Follow up on reports of school. o Follow-up records of attendance and leave. o Assistance in educating and teaching Computer. o Writing and printing of all transactions school. o Computer maintenance and follow-up to the school's internal network. UNRWA, Gaza, Palestine. August 2007 to January 2008. Department of Education: o The introduction of student data in schools. o Follow up on reports of school. o Follow-up records of attendance and leave. o Assistance in educating and teaching Computer. o Writing and printing of all transactions school. o Computer maintenance and follow-up to the school's internal network.