Technical Support Engineer

• Dec 2022 - Present

Information Technology System Engineer

• Sep 2021 - Oct 2022

Technical Support Engineer

• Sep 2021 - Oct 2022

Security Supervisor

• Aug 2020 - Sep 2021

Engineer

• Jun 2018 - Aug 2020

• Dealing with customer phone calls, taking their order for their security needs and giving them the best possible package to fit their budgets.• Going on installs and fitting cameras and/or alarm systems for customers at their homes or business.• Configuring the equipment in house before they are set out for installing. • Dealing with customer phone calls, taking their order for their security needs and giving them the best possible package to fit their budgets.• Going on installs and fitting cameras and/or alarm systems for customers at their homes or business.• Configuring the equipment in house before they are set out for installing.

Retail Assistant

• Nov 2017 - May 2018

• Providing excellent customer service, to existing O2 and new customers.• Reviewing their current account and making them aware of the exclusive discounts that are available to them.• Overcome customer objections through effective questioning and listening skills.• Working to and following the customer excellence framework to make sure that a great personalised customer service/experience is delivered in store • Able to have great conversations easily with customers and provide a personalised experience. Making customers love O2.

Assistant to Office Manager

• Jul 2016 - Jan 2017

• Dealing with new customers face to face or on phone, taking their details and requirements in regards to either renting a property or buying. • Showing the property to potential tenants or buyers, giving them information about the nearby amenities eg schools, shops and so on as well as the actual property itself.• Making offers for buyers and tenants to landlord, and eventually hopefully coming to a price which both parties are happy with.• Admin duties such as answering calls, filing, updating records, arranging appointments, writing letters to customers, • Constant use of ICT packages such as word, excel, access etc.

Network Engineer

• Jul 2015 - Jul 2015

I was a network engineer for work experience. I was given a range of tasks from basic remote customer support to visiting sites and doing direct hands on work like: • Installing IP Phones – Polycoms, Yealinks, Panasonic - configuring them with relevant settings.• Installing managed Wireless Access Points (Aerohive).• Assigning customer static IP addresses, creating customers their own requested DHCP pool with sub interface.• Provisioning IP phones for customers, before having them sent out for installation. I also participated in night shifts whilst working there where we scheduled and performed maintenance for equipment or circuit upgrades. This job helped me gain experience on how to handle stressed out customers and on a lot of hands on work.