Service Assurance Executive

• Feb 2020 - Present

Sales Support Analyst / Executive Assistant

• Jun 2018 - Feb 2020

Manage complex calendar for Managing Director Customer Experience, Middle East, India and South AfricaCoordinate and Manage complex travel arrangement for the MDArrange meetings, conference calls and video conferences Maintain employee and other important files for the Managing Director

Senior Sales Coordinator

• May 2015 - May 2018

Collating diverse types of sales related information (qualitative & quantitative) from multiple systems/sources and inputs to standard formats/reports. Using appropriate methods & tools to create tailored formats & reports, for complex scenarios, that are accurate & complete & meet defined manager or district requirements. Using appropriate methods to ensure all reports for internal Sales audiences & external customers are produced & circulated by the defined deadlines. (revenue & productivity compliance, service levels & commitments etc) Organizing & coordinating critical formal events (assessment days, customer events, sales marathons, inductions etc) including researching & recommending cost effective venues, arranging facilities, people, travel & all types of logistical support etc. Developing and maintaining effective administrative processes, procedures & tools to support the Manager/Team in processing & storing critical information in easily usable & retrievable formats (Customer records & contracts, inventory control, expenses, I.S.O., mandatory training, P.R.s, etc).Performing miscellaneous support activities including collating, processing & producing key information relating to diverse areas of sales activities including airfreight, key accounts, global sales etc. Show less

Regional Sales Administrator

• Oct 2011 - Apr 2015

Assisting the MD – Sales (PAN - India) in managing team & key regional / divisional initiatives by communicating specific requirements and following up on them to ensure completion as per the deadlinesCarrying out analysis of various key areas such as business planning, goal setting, etc. and offering accurate & realistic reports to MD – SalesServing as interface between MD & Sales Team by monitoring & reporting key departmental activitiesHandling secretarial / administrative functions such as preparing letters & e-mails, arranging meetings with internal & external customers, making screen calls, etc. Show less

Senior Sales Coordinator

• Feb 2010 - Sep 2011

Comparing, assessing & reporting sales activities & resultsGathering various types of sales related information from defined system & inputs and converting them into standard formats & reports.Working on appropriate methods to ensure all reports for internal sales audiences & external customers are produced & circulated as per the defined deadlinesScrutinizing complex qualitative & quantitative data such as prospects, service levels, goals, achievements, productivity, etc.Supervising, organizing & coordinating critical formal events such as inductions, team meetings, etc. Show less

Sales Coordinator

• Mar 2006 - Jan 2010

Comparing, assessing & reporting sales activities & resultsGathering various types of sales related information from defined system & inputs and converting them into standard formats & reports.Working on appropriate methods to ensure all reports for internal sales audiences & external customers are produced & circulated as per the defined deadlinesScrutinizing complex qualitative & quantitative data such as prospects, service levels, goals, achievements, productivity, etc.Supervising, organizing & coordinating critical formal events such as inductions, team meetings, etc. Show less

Export Brokerage Agent

• Jun 2003 - Feb 2006

Administering & ensuring 100% formal export clearance of high value export shipments from MumbaiAssessing & advising customers to provide accurate paperwork required for export clearanceHandling dangerous goods acceptance as per the IATA Regulations for shipments moving out of Mumbai on FedExEducating customers for sending chemical shipments on air through FedEx from Mumbai

Secretary

• Feb 2001 - May 2003

Assisting the Senior Manager – Operations (PAN - India) in managing team & key regional / divisional initiatives by communicating specific requirements and following up on them to ensure completion as per the deadlinesServing as interface between Snr. Mgr & Operations Team by monitoring & reporting key departmental activitiesHandling secretarial / administrative functions such as preparing letters & e-mails, arranging meetings with internal & external customers, making screen calls, etc Show less

Operations Service Agent

• Feb 1998 - Jan 2001

Managing monthly, weekly & daily report creation through in-depth analysis and producing actionable information.Administering implementation of MIS processes and evaluating their effectiveness .Designing reporting formats to provide accurate information in a clear & concise manner