DevOps Engineer + IT L2 Support Engineer

• Dec 2022 - Present

Information Technology Services Specialist

• Sep 2022 - Present

https://www.upwork.com/users/~01cd0c610041568a4bI specialise in IT services for small & medium size businesses, whether their purpose is to solve an issue or implement a new system, ask for recommendations or documentations it is my duty to meet their needsThe customers will have a detailed documentation for their projects to ensure maximum clearence of the work.My skills- Virtuliazation (Hyper-V, VMware).- Operating Systems (Windows Server 2008/12/19/22).- Backup & Recovery (Veeam, Altaro, Veritas, Acronis)- Storages (NAS, SAN).- Microsoft ( Active Directory, WSUS, DHCP, DNS, GPO, FileServer).- Firewalls ( Sophos, SonicWall, FortiGate).- Endpoint ( Webroot, Sophos, Kaspersky, TrendMicro).- Servers (Dell PowerEdge, Lenovo ThinkSystems, HP Proliant, IBM X Series).- Conversion (P2V, V2V, V2P).- Network Protection ( Threatlocker, RDS).- Network Diagrams ( Simple, Intermeduate).- Helpdesk Services.- Windows Server Hardening.- Projects documentations.- Threat Hunting.All work is completed by ME, so you can rest assured knowing that your work will not be outsourced to someone else.Developing a good rapport, and regular communication is important to me. it ensures the project is completed to the specific guidelines required.i pride myself on providing the highest quailty of work, and will never close a project until the client is 100% satisfied.

Networks Engineer

• Nov 2020 - Oct 2022

During my Networks Engineer role at Kaizen365 Technology in the NOC department, I monitored more than 40+ companies’ infrastructures resolving technical issues in a timely manner.• Manages, setup, update/upgrade, configure, troubleshoot and maintain the entire customers datacenters, software, Printers, Servers, Applications, e-mail, internet & network Equipment’s.• Interface with customers, technical staff, team members, and management to identify issues, negotiate changes, meet deadlines, and provide strong customer service both orally and in writing, as appropriate.• Hyper-V failover cluster management (Creating, Moving, Deleting, and maintaining virtual Machines).• Plan, Configure, Deploy, Manage, and maintain firewall for clients onsite & remotely• New office setup (Firewall, switches, workstations, printing devices, phones, and wireless access points.• Windows server roles implementation, migration, and troubleshooting (ADDS, DNS, DHCP, WSUS).• Plan, Configure, deploy, manage and maintain Storages for clients (Synology, QNAP, NetGear).• Monitored customers infrastructures using HostMonitor and responded to alerts, and resolved issues to prevent downtimes.• Conducted POC’s for products such as “Altaro VM Backup, Veritas System Recovery, Webroot, Sophos Firewalls, TSplus Remote Access.• Trained team members on products and gave support & insight

Technical Support Engineer - IT Infrastructure

• Feb 2019 - Nov 2020

During my Technical Support Engineer at OFFTEC in the IT Infrastructures department, I have worked with customers, sales, product managers & team members on implementing projects and troubleshooting issues.• Responded to support requests from IT personals for software & hardware issues.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Trained team members on products and gave support & insight.• Installed & implemented Dell PowerEdge servers for virous Government Entities & Private Companies.• Windows server roles implementation, migration, and troubleshooting (ADDS, DNS, DHCP, WSUS).• Installed configured & troubleshooted Digital Signage solution and conducted POC’s to meet customer’s needs& satisfaction.• Installed configured & troubleshooted Datacard CD800 Plastic Card printers for virous customers and provide training & implementation for virous customers (Government entities & Private companies).

IT Infrastructure - Trainee

• Aug 2018 - Jan 2019