Mohammed Saiful Islam, BSc. Eng. (EEE), MBA(HRM), PGD(MM), PGD(FM).
Technical Support Specialist at Roche Diagnostics India, Neighbouring Markets- Claim this Profile
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Bio
Credentials
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Cobas Connection Modules (CCM) - Module 1 Service Training (standardized)
RocheSep, 2023- Sep, 2024 -
RDA Systems Cobas P 471/ P 671 LCP1 Service Training (standardized)
RocheSep, 2023- Sep, 2024 -
RDA Systems Cobas P 512/ P 612 LCP1 Service Training (standardized)
RocheSep, 2023- Sep, 2024 -
Biotin Interferences Basics
RocheJul, 2023- Sep, 2024 -
Cobas 8000 (e801) Service Training (standardized)
RocheJul, 2023- Sep, 2024 -
Lab Automation Introduction
RocheJul, 2023- Sep, 2024 -
Expert in B2B & Corporate Sales Management
LEAD AcademyApr, 2023- Sep, 2024 -
Laboratory Overview and Cobas SWA Technology Basic Training
RocheApr, 2023- Sep, 2024 -
DMS(Data Management Software) Implementation & Customization Training
Siemens HealthineersNov, 2022- Sep, 2024 -
IT Essentials for Diagnostics
Siemens HealthineersSep, 2022- Sep, 2024 -
DMS(Data Management Software) Eesentials Training
Siemens HealthineersAug, 2022- Sep, 2024 -
Atellica Solution Decapper Service Update Training
Siemens HealthineersNov, 2020- Sep, 2024 -
DX IT Basics
Siemens HealthineersAug, 2020- Sep, 2024 -
Service Training on Siemens Atellica Solution
Siemens HealthineersApr, 2019- Sep, 2024 -
Siemens Atellica Connectivity Manager
Siemens HealthineersMar, 2019- Sep, 2024 -
Service Training on Siemens Dimension Integrated System
Siemens HealthineersFeb, 2017- Sep, 2024 -
Service Training on Siemens ADVIA Centaur/Centaur XP Immunoassay System
Siemens HealthineersMay, 2016- Sep, 2024 -
Siemens Smart Remote Service
Siemens HealthineersApr, 2016- Sep, 2024 -
Service Training on QIAGEN Rotor-Gene Q Hardware
QIAGENJul, 2013- Sep, 2024 -
CSS training on Abbott Architect c8000 Clinical Chemistry Analyzer
AbbottDec, 2012- Sep, 2024 -
Field Service Training on Abbott Architect i1000SR Immunoassay Analyzer
AbbottJun, 2012- Sep, 2024
Experience
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Roche Diagnostics India, Neighbouring Markets
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India
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Biotechnology Research
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200 - 300 Employee
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Technical Support Specialist
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Mar 2023 - Present
*Ensure the timely pre-installation inspection and installation of Roche and other analytical systems *Liaise with the Regional Engineering Manager, and work closely with Application Specialists, Lab IT Specialists, Project Manager and the Account Management Teams to ensure successful installations occur *Ensure all Preventative Maintenance work is carried out in a timely manner as per the manufactures guidelines and notify the Regional Engineering Manager for any overdue or incomplete Preventative Maintenance work. *Offer customer trainings *Be the first point of contact and ensure 1st Line of Application support *Adhere to QMS and other guidelines and policies *Work closely with and manage the Team of Distributor Engineers & Application Specialists *Ensure compliance and promotion of all safety, health, and environmental policies and procedures to ensure the safety, health and wellbeing of all employees and visitors Show less
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Siemens Healthineers
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Hospitals and Health Care
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700 & Above Employee
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Associate Manager (Laboratory Diagnostics & Point of Care)
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Nov 2014 - Feb 2023
•Service & sales related support of Siemens Automation, Immunoassay, Clinical Chemistry, Integrated Chemistry, Hematology, Special Protein, Blood Gas, Urine, Cardiac Bio-marker analyzers, different Lab IT & middleware products etc. •Application (Assay Calibration, Quality Control, Abnormal Result issues) related problem. •Regularly visit existing customers and maintain network for post sales service etc. •Taking care of distributor’s escalations & providing higher level support. • Serving Partner Management assistant role •Monitoring distributor’s service quality. • Installed Product Base Management on SAP ERP software •Training & monitoring distributor’s activity on Salesforce Service Management System •Update Handling reporting •Miscellaneous Electrical & Electronic problem troubleshooting. Show less
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Abbott
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Service Engineer
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Nov 2011 - Oct 2014
Working for UniMed Limited which is local distributor of Abbott Diagnostics Working for UniMed Limited which is local distributor of Abbott Diagnostics
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RFL Plastics Limited
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200 - 300 Employee
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Maintenance Engineer
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May 2010 - Oct 2011
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Education
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2011 - 2015
University of Dhaka
Master of Business Administration (MBA), Management -
2020 - 2021
Bangladesh Institute of Management (BIM)
Post Graduate Diploma, Financial Management -
2019 - 2019
Bangladesh Institute of Management
Post Graduate Diploma, Marketing Management -
2006 - 2010
Khulna University of Engineering and Technology
Bachelor of Science (BSc), EEE -
2003 - 2005
Chittagong College
H.S.C., Science -
1992 - 2003
Victory Adarsha High School
S.S.C., Science -
Khulna University of Engineering and Technology
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Khulna University of Engineering and Technology
Bachelor of Engineering - BE, Electrical and Electronics Engineering -
Khulna University of Engineering and Technology
Bachelor of Engineering - BE, Electrical and Electronics Engineering
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