Experience

AT Medics part of the Operose Health Group

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Practice Manager

  • Jul 2022 - Present

• Assistant Manager

  • Sep 2019 - Jul 2022

  ● Supported the Practice Manager in all processes pertaining to the recruitment of clinical and non-clinical staff in accordance with AT Medics Policies and Procedures.● Deputised in the absence of the Practice Manager for matters relating to staff welfare.● Effectively supervised the work of the Senior administrators and co-ordinated support services for other team members.● Participated in the reception staff appraisal system and actively contribute to its development● Liaised with the Practice Manager over leave arrangements. ● Provided support to the clinical and nursing teams. ● Carried out new staff inductions.● Co-ordinated clinical and team meetings in accordance with agreed practice timetable, occasionally being tasked with taking minutes.● Ensured clinical system software was kept up to date and trained clinical staff and administration team on any new developments/softwares.● Maintained the clinical appointment diary and responsible for administration team rota on a weekly basis.● Supported Practice Manager with administration of expenditure and income, patient feedback and complaints and incidents reporting ● Maintained databases for petty cash and income.● Creating user accounts and new clinical templates/protocols on EMIS Web ● Provided second-line in-house IT support Show less



Newham General Hospital

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Scheduler

  • Jul 2019 - Sep 2019

  ● Maintaining the department appointment diary ● Preparation of documents and records ● Handling all paperwork associated with clinics before, during and after the clinic. ● Planning and scheduling work ● Provide basic information to patients / visitors / carers, such as providing directions to other areas of the hospital ● Providing basic clinical information to patients / carers who are undergoing procedures within the department. ● Telephone patients to remind them of their appointment time and date for ad hoc clinics or short notice appointments. ● Providing empathetic verbal support for patients / carers via face-to-face contact and over the phone. ● Using Microsoft Office programs and various in-house and external systems. These include Cerner Millennium and Endobase. ● Booking of patients within the department ● Ensuring tests are accepted, booked and reported in accordance with department procedures in a timely manner. ● Ensure all enquiries to the department are dealt with politely, courteously, promptly and professionally Show less



NEWHAM GP CO-OPERATIVE LTD.

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Performance Manager

  • Apr 2018 - Apr 2019

  ● Liaising with colleagues from NHS organisations on a regular basis ● Creating user accounts and new clinical templates/protocols on EMIS Web ● Training colleagues on various functionalities of EMIS ● Generating EMIS reports for audits and analysing these ● Reporting KPIs on a quarterly basis ● Providing second-line in-house IT support ● General ad-hoc duties, including filing, faxing, photocopying, and scanning ● Providing administrative support to Doctors and other clinical staff during clinics ● Calling patients and GP practices to verify details and to arrange appointments, as well as logging calls as necessary ● Inputting data and managing various databases and spreadsheets ● Time keeping was kept extremely accurately, due to the employer’s high-profile nature, hence everything had to be done at a very fast and accurate pace ● Maintaining a tidy and functional office environment ● Working evening and weekends to cover clinics ● Effective working to meet tight deadlines ● Frequent usage of EMIS web to book appointments for various services ● Frequent usage of EPR to access patients observations/results Show less



PATIENT FIRST SOCIAL ENTERPRISE LIMITED

• Medical Practices

• Performance Manager

  • Jan 2015 - Mar 2018

  ● Drafting letters and creating new templates for various clinical letters ● Liaising with colleagues from Newham CCG and other NHS organisations on a regular basis ● Creating user accounts and new clinical templates/protocols on EMIS Web ● Training colleagues on various functionalities of EMIS ● Providing training at partnering GP surgeries in the borough to maximise uptake and efficiency of EMIS ● Generating EMIS reports for audits and analysing these ● Presenting to and training NHS employees from all across the UK on EMIS ● Attending Board meetings and presenting data to Chairman and Directors ● Maintenance of existing services and setting up new ones on eReferrals ● Lead Sponsor for the management of NHS smartcards ● Reporting KPIs on a quarterly basis ● Creating and managing contractors’ invoices on a monthly basis ● Supporting Managers with administration of expenditure and income, and complaints and incidents reporting ● Providing second-line in-house IT support ● Admin Lead for the Minor Surgery service ● Auditing and ordering of medical consumables and stationery ● Also held the roles of Information Governance Lead and Caldicott Guardian Show less