Experience

World Health Organization (Global Service Centre - Malaysia)

• Malaysia
• Non-profit Organization Management
• 1 - 100 Employee

• Procurement Assistant

  • Aug 2017 - Present

  -Provide responsive service to customers and stakeholders in alignment with Global Procurement and Logistics (GPL) Service Catalogue through prompt processing of requests received in the ERP workflow. -Prioritise and follow up closely on pending tasks to resolve issues within the specified response/turnaround time (TaT) as set out in the Service Catalogue. -Provide administrative support on procurement and logistics matters including follow up on goods deliveries. -Respond to enquiries and provide administrative support to clients from Headquarters, Regional Offices, and /or Country Offices. -Assist Procurement Officers in preparation of tender documents for Request for Quotation (RFQ) and prepare evaluation / comparison sheets for tender evaluation. -Carry out transactional processing of purchase requests for goods and services procurement. -Validate purchase requests received internally from WHO offices and process requests to purchase orders before order issuance to suppliers. -Provide assistance for purchase order amendments and/or cancellation. -Provide administrative support in report preparation and/ or data analysis. -Assist the team on order receipting and processing of supplier’s invoices. -Assist procurement team in the biennium work closures. Show less



IBM Malaysia

• Sales Transaction Support

  • Nov 2013 - Apr 2017

  - Handling sensitive multinational document (PO, Quote, Invoice, POD) and contract which involve the order from client, and liaise with multiple internal department, and providing support for business and sales. - Validation of contract provided by requester, ensuring proper documentation was provided in line with the business guideline - Registration contract into system to ensure transaction of services/equipment could be delivered, and invoicing customer correctly and according to the services that have been provided, to ensure low dispute by the client. Show less



Astro Malaysia Holdings Bhd

• Customer Service Executive

  • Oct 2012 - Oct 2013

  - Engaging customer through phone calls daily, and provide the best service to each call. - Responsible in providing services as required by the client, which would involve account maintenance and at the same time offer latest package which would benefits customer base on their current account status.. - Provide dispute and queries resolution to customer of their issues, and provide follow up to any high impact cases for customer satisfaction. - Engaging customer through phone calls daily, and provide the best service to each call. - Responsible in providing services as required by the client, which would involve account maintenance and at the same time offer latest package which would benefits customer base on their current account status.. - Provide dispute and queries resolution to customer of their issues, and provide follow up to any high impact cases for customer satisfaction.