COVID-19 Vaccine Clinic Assistant

• Oct 2022 - Present

Utilizing Salesforce COVAX, I efficiently register clients and promptly email them their receipts. I diligently analyze our clinic's data on a daily basis, enabling the identification and resolution of errors with the assistance of my supervisors. This analysis also aids in forecasting client influx in the days ahead.Additionally, I assist clients in integrating their QR codes into their virtual wallets and provide technical support to my colleagues. This includes addressing challenges related to file creation, record updates, receipt printing, laptop and iPad network connectivity, and overall clinic operations. Show less

Information Assistant

• Dec 2022 - Mar 2023

As part of my role, I skillfully utilize Panorama software to input and manage vaccine records in our database, subsequently generating easily accessible digital or printed records for clients. Collaborating closely with our nursing team, I provide valuable assistance to clients in determining the necessary vaccinations.Tasked with overseeing the Region of Waterloo Vaccination Services Email address, I diligently respond to each inquiry received. My proficiency in Telus Pomelo software enables me to aid clients in scheduling school catch-up vaccine appointments, either by guiding them through the online booking process or directly booking the appointment if they face technical issues.At the clinic, I take charge of client check-ins, ensuring a smooth and satisfying experience by addressing their needs and working closely with our nursing staff. Furthermore, I extend my support to the VPD clinic by managing check-ins as required.I have also developed QR codes utilizing Python programming for seamless access to appointment bookings, the Immunizations and Vaccines Website, and the Non-Medical Exemption Information and Education Session. By submitting these QR codes for approval, I aim to enhance our workflow efficiency and further satisfy the needs of our community. Show less

Instructor

• Jan 2021 - Present

English - Arabic Interpreter

• Apr 2021 - Feb 2022

Pharmacy Intake (Servicing The LHIN)

• Jan 2020 - Oct 2020

Pharmacy Assistant

• Sep 2019 - Mar 2020

Trainee at Ruba amman pharmacy

• Jan 2015 - Nov 2016

Trainee pharmacist

• Jun 2016 - Jul 2016