Experience

STS Global Education

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Country Head - Sri lanka

  • May 2023 - Present

  With a strong commitment to student success, I am dedicated to helping individuals achieve their academic and career aspirations by facilitating their transition to study abroad. I take pride in my ability to foster strong relationships with both students and educational institutions, ensuring a smooth and seamless experience for all parties involved With a strong commitment to student success, I am dedicated to helping individuals achieve their academic and career aspirations by facilitating their transition to study abroad. I take pride in my ability to foster strong relationships with both students and educational institutions, ensuring a smooth and seamless experience for all parties involved



ClickConnector

• Software Development
• 1 - 100 Employee

• Customer Success Lead

  • Jan 2022 - Oct 2022

  Click Connector It’s customer service, Sales & CRM platform for managing high support volume effortlessly. Building and developing Customer Success teams. This includes implementing Customer Success strategies that have resulted in exemplary customer satisfaction, retention, and growth rates. Proven reputation as a driven, creative, outcome-focused that specializes in, leveraging technology to increase efficiency, building lasting relationships based on trust, and creating a culture that puts the customer at the center of everything Click Connector does. Committed to fostering the Customer Success community and creating a customer success profession. Specialties: Leadership customer experience, account management, project management, client management, professional services, product support & B2C marketing strategy, e-commerce, email marketing, digital marketing in travel, software, event Organizing Sectors Technology: Client Help Desk /Lead Generation/Report Generating – Click Connector Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Relationship Executive (UK Mortgages)

  • Jul 2020 - Feb 2022

  UK Mortgages Department (Underwriting Services) My responsibility is to manage and complete all underwriting part of Mortgage Operation according to each sites with UK banking regulations and Fraud Management Standards. Collaborating all Operations with UK and India to avoid potential Loan risks. Maintaining loan disciplines and processes, including its legislative procedures and regulations, to provide accurate decisions and discuss necessary findings to the solicitors for advice. • Identifying & verifying Applications and achieving KYC to ensure that legislative procedures Are Followed. • Directly communicating with solicitors with regards to Mortgage Fraud identification. • Moving Funds and auditing transactions. • Conducting day to day site coordination, work plans & Assigning work Items to operators with Assist of Manager ( Section coach) • Preparing Individual & Team MI Reports to initiate discussions with appropriate Business Level. Providing solutions on behalf of team regarding process related Queries as Section coach. • Accessing LMS UK & Enact for legal related queries. • Demonstrated awareness regarding compliance & Regulations. Show less



GLC

• Colombo, Sri Lanka

• Senior Sales Account Executive

  • Dec 2018 - Sep 2019

  sales consultant in conference industry with an ability to enhance company operations, analyze company capabilities and implement new process to increase net margin of profit bringing value to the company from European client base. • Kept clients engaged in social networks and communities mainly through LinkedIn. • Communicated with clients to review contract, answer any questions and learn about their unique scenarios and how to troubleshoot them by current available training program. • Have worked with many cross industry projects. • Mainly do conduct marketing research through LinkedIn to identify potential European clients to each project • Helped to organize scheduling and plan appointments with each client. • Identify profitable business leads and build pipeline of prospective customers • Interviewing clients to understand the opportunities of the event, establish budgets, determine timelines for venue selection, country list finalization and additional content to be finalized. Key achievements: • Generated 4000 leads per event, resulting in £ 90,000 new revenues • Achieved highest number of sales revenue in health & safety events. • Interviewed clients and identified current trends and challenges in cluster market and communicated those trends and challenges with producing team Show less



Dialog Axiata PLC

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• Senior Customer Relationship Management Consultant

  • Sep 2016 - Dec 2018

  As the customer experience executive, I am responsible for maintaining a wide range of customer service issues daily records of managing a wide variety of customer service issues quickly and efficiently. Motivates other associates through continues guidance, direction, development and coaching. Friendly assistant manager with can-do attitude and willingness to help at all times; Responsibilities: • Assist Manager in planning and executing customer service procedures. • Plan, coordinate and assign daily workload to customer service team • Supervise team in providing excellent and outstanding services to customers. • Ensure that team addresses customer inquiries and concerns promptly and professionally. • Assist in resolving employee concerns and developing customer focused environment. • Ensure that the team follows company policies and procedures • Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities. • Resolve escalated and complex customer issues on-time. • Provide back-up assistance to team members when needed. • Deliver world class services to ensure customer satisfaction. • Anticipate customer needs and deliver timely response to meet their expectations. • Identify and resolve problems that affect customer service quality and efficiency. • Recommend best practices to meet service level agreements and improve customer service • Handle high volumes of customer inquiries and should work well under pressure. Show less