Sales Manager

• Feb 2022 - Present

Responsible for Corporate and Travel Agent Room Sales for the hotel.  Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.  Update action plans and financial objectives quarterly.  Identify new markets and business opportunities and increase sales.  Represent Hotels in various events and exhibition.  Implements all sales action plans related to my market areas as outlined in the marketing plan. Responsible for Corporate and Travel Agent Room Sales for the hotel.  Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.  Update action plans and financial objectives quarterly.  Identify new markets and business opportunities and increase sales.  Represent Hotels in various events and exhibition.  Implements all sales action plans related to my market areas as outlined in the marketing plan.

Tranier and Team Leader

• Nov 2021 - Feb 2022

In charge of the full operation of the hotel at the night shift Prepare and handle the night audit Audit and create all required reports for the night run Arrange the reception for the Morning shift Manage guest inquires, check-in and check-out Billings and reservations amendments OPERA PMS

Night In charge

• Aug 2021 - Dec 2021

Front Office in Charge

• May 2021 - Jul 2021

Area Business Manager

• Nov 2019 - Dec 2020

• Manage and support company partners to market organization services in thedesignated region for profitability.• Perform market analysis to evaluate market dynamics and explore businessopportunities throughout the assigned field.• Conduct promotional activities to generate income and increase the visibility ofthe brand.• Implement business strategies to meet quarterly and yearly goals. Track andmonitor budget, assets, stocks, etc.

operations captin

• Dec 2018 - Nov 2019

Established organizational vision and developed strategies to achieve sales, profitand loss and customer service goals.• Maintained higher quality of work than company average.• Managed day-to-day hotels operations, including supervision and assignmentdelegation for hotels-member team.• Training and skills development for the Front Office and Housekeepingdepartments.• Routine and random inspections on rooms to make sure rooms are up to companystandards.

Assistant Front Office Manager

• Feb 2017 - Feb 2019

• Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance. • Oversaw staff training for 15 employees, ensuring all staff training was up-to-date. • Managed 15 to 20-employee front office, supervising workers and enhancing productivity and efficiency. • Increased team productivity by reorganizing office supplies and protocols. • Developed standard operating procedures for all administrative employees. Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using IDS software. • Decreased training time 33% by designing effective new training program for 2 departments. • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members. • Managed and created staff schedules Show less