Experience

Pinky Lollypop - Kids Wear

• Egypt
• Retail Apparel and Fashion
• 1 - 100 Employee

• IT Specialist

  • 2021 - Present

   Troubleshoot and Resolve PCs , network issues.  Install and Configure software ,Programs and RetailPro9.  Solve RetailPro9 Problems for users.  Install and Configure Rack Server.  Install and Configure CCTV and IP Camera.  Install and Configure Cisco IP Phones.  Managing C-Panal and Configure Mail box on Outlook.  Install and configure “POE Cisco Switch”.  Create users on Active Directory ,reset password for users and Apply group policy on OU.  Create Machines on VMware Work Station.  Solving problems remotely.  Support 20 Site Show less



Eid Labib Group

• Retail
• 1 - 100 Employee

• IT Technical Support Specialist

  • 2020 - 2021

   Troubleshoot and Resolve PCs , network issues.  Install and configure software ,Programs and AX 2012.  Windows client & Windows server setup.  Create users on Active Directory ,reset password for users and Apply group policy on OU.  Troubleshoot printer issues and install drivers and sharing it.  Solving problems remotely.  Configure Mail box on Outlook , Microsoft Exchange Server.  Troubleshoot and Resolve issues for Laptops and Servers / Software or Hardware.  Wire installation and Network Points & Configure routers and Switchs installation.  Create Machines on VMware Work Station.  Backup and Recovery Images on Easy Us for clients PCs.  Troubleshoot and solve UPS (APC) issues.  Good knowledge in Sophos Firewall and Sophos Reds.  Support more than 15 Site. Show less