Experience

Newham Council

• Business Consulting and Services
• 200 - 300 Employee

• Business Support Officer

  • Jun 2023 - Present

  •Liaising between officers and managers both internally and externally •Ensuring all advice and communication is delivered to a high standard •Taking responsibility for document and data management, including confidential filing •Data management and maintenance •Financial Administration •Helping Newham resident with hardship support who are receiving low income • Dealing with loan to Newham residents who are eligible for it •Liaising between officers and managers both internally and externally •Ensuring all advice and communication is delivered to a high standard •Taking responsibility for document and data management, including confidential filing •Data management and maintenance •Financial Administration •Helping Newham resident with hardship support who are receiving low income • Dealing with loan to Newham residents who are eligible for it



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Customer Service Representative - UK OUTSOURCE TEAM

  • Aug 2022 - Mar 2023

  · Providing excellent customer service through incoming and outbound calls · Making and confirming customer reservations with suppliers · Writing rental tickets · Managing the branch call backs · Investigate and resolve customer queries and complaints· Practicing and ensuring compliance with all of Enterprise's policies and procedures · Must have a clear understanding of handling confidential information · Supportive team member, sharing knowledge and skills · Communicate effectively both via phone and through email Show less

• Graduate Management Trainee

  • Nov 2021 - Mar 2023

  • Help managers complete daily tasks(e.g. implementing new policies) • Understand each department’s (e.g. Marketing, Sales) daily processes and goals • Provide administrative support (e.g. data entry) • Get familiar with personnel duties • Participate in company’s strategic planning • Help managers in evaluating performance (e.g. writing reports, analyzing data) • Keep track of business revenue • Research ways to increase profitability and lower risk • Coming Elite in London within top 30 employees in sales 6 times in row in just 8 months.• Coming top Winner 8 months in row at sales competition in Central London. Show less



MAST Security

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Security Supervisor

  • Nov 2017 - Jul 2022

  •Responsible for maintaining order within the premises •Dealing with conflicts and emergencies inside the venue • I have been trained to understand different levels of threats from a course for the SIA door supervisor license. • Keep the premises free from all kinds of dangers. •Ensuring compliance of applicable policies and regulations while implementing security measures •Responsible for maintaining order within the premises •Dealing with conflicts and emergencies inside the venue • I have been trained to understand different levels of threats from a course for the SIA door supervisor license. • Keep the premises free from all kinds of dangers. •Ensuring compliance of applicable policies and regulations while implementing security measures



WHSmith

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Assistant

  • Jan 2015 - Jan 2015

  •Worked within a team of 6 within the stationary team which upgraded all effective team building amongst the shop floor resulting in daily targets being achieved. •Managed stock inventory to ensure products were restocked promptly. •Learned to remain calm under high pressure and a fast pace environment. •Worked within a team of 6 within the stationary team which upgraded all effective team building amongst the shop floor resulting in daily targets being achieved. •Managed stock inventory to ensure products were restocked promptly. •Learned to remain calm under high pressure and a fast pace environment.



Bluebird travel

• London, England, United Kingdom

• Travel Agent

  • Jan 2014 - Dec 2014

  •Using my knowledge and creativity to help customers find a suitable package holiday or to plan independent travel • Taking telephone and face to face queries • Filling in booking forms •Contacting customers when their tickets arrive •Informing customers of any changes such as cancelled flights and arranging alternatives. •Using my knowledge and creativity to help customers find a suitable package holiday or to plan independent travel • Taking telephone and face to face queries • Filling in booking forms •Contacting customers when their tickets arrive •Informing customers of any changes such as cancelled flights and arranging alternatives.