Mohammed Mayike

1st Line IT Support Analyst at Principles for Responsible Investment
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • Chimini Native or bilingual proficiency
  • Arabic Limited working proficiency
  • English Native or bilingual proficiency
  • Swahili Limited working proficiency

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Credentials

  • BCS Level 3 Award in Cloud Services
    BCS, The Chartered Institute for IT
    Sep, 2020
    - Nov, 2024
  • Microsoft Technology Associate: Networking Fundamentals (MTA)
    Microsoft
    Sep, 2020
    - Nov, 2024
  • BCS Level 3 Award in Business Processes
    BCS, The Chartered Institute for IT
    Jul, 2020
    - Nov, 2024
  • Level 3 Award in Coding and Logic
    BCS, The Chartered Institute for IT
    Jul, 2020
    - Nov, 2024
  • Mobility and Devices Fundamentals
    Microsoft
    May, 2020
    - Nov, 2024

Experience

  • Principles for Responsible Investment
    • United Kingdom
    • Financial Services
    • 200 - 300 Employee
    • 1st Line IT Support Analyst
      • Nov 2020 - Present

    • IT Support Assistant
      • Aug 2019 - Nov 2020

      - Providing 1st- 2nd Line support to over 100 staff, both on site & international users.- 1st point of contact for all IT related queries, inc First time fix's, troubleshooting and fault finding.- Create documentations & guides on how to use bespoke softwares, tips and tricks.- Setting up workstations for all staff. (laptops, dock stations & PC's)- Active Directory & O365 administration- Giving inductions to New Joiners, briefing them on IT policies & guides- Set up VC systems, which involved cameras, microphone, projectors and a TV.- Resolving tickets in a timely and proficient manner, experienced in Spiceworks & ServiceDesk.- Installing, configuring, maintaining and troubleshooting of end user computing- Deploying & imaging laptops using ManageEngine to new joiners- Maintaining security of laptops- Creating and analysing Salesforce related information Show less

  • Fone Doctors
    • United Kingdom
    • Telecommunications
    • Mobile Phone Repair Engineer
      • Nov 2018 - Jul 2019

      • Dealing with customers at front desk, emails and phone calls at the busiest branch located in London Bridge Station. • Managed a branch of the shop by myself, opened and closed the shop, did various repairs alone, dealt with customers & replying to emails and calls. • Diagnose both hardware and software issues on both mobile and laptop devices. • Repaired hardware issues on mobile phones which involved screens, charging ports and speaker issues. • Repaired hardware issues on laptops & PCs, during my time at fonedoctors I repaired laptop screens, laptop keyboards and also dealt with software issues on both laptops and computers. Show less

  • ALISAR SOLUTIONS LTD
    • 1 - 100 Employee
    • Digital Marketing Apprentice
      • Feb 2018 - Nov 2018

      - Design leaflets, brouchures and posters for different companies - Create websites, using HTML, CSS & Javascript - Mainly using Photoshop, HTML, CSS, Javascript - Developed Mobile games & Apps using GML & little amount of C# - Design leaflets, brouchures and posters for different companies - Create websites, using HTML, CSS & Javascript - Mainly using Photoshop, HTML, CSS, Javascript - Developed Mobile games & Apps using GML & little amount of C#

Education

  • Valentines High School
    A Level
    2015 - 2017
  • Langdon Academy
    GCSE
    2010 - 2015

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