Experience

emaar

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Service Delivery Engineer

  • Jul 2016 - Present

  1. Navision Application Admin ATT and EEG • Daily schedulers jobs monitoring for EEG and ATT attractions and troubleshooting Transactions sales, Items replication, email notifications, inventory depletion • Daily operations call troubleshooting sales reports update issue, POS DB connectivity issue • Troubleshooting Etihad Museum ATT, Shindagha museum retail POS VPN connectivity issue and sales update issue • SKYVIEWS recipe system POS menu creation, item replication, KOT printers • The Hills Eatery recipe system POS menu creation, item replication, KOT printers • VR Park, The Storm Nav Semnox redemption pos tickets redeeming issue • New Store creation • New POS setup • Tender type creation • HHT device setup configuration and troubleshooting 2. Burj Club Application Core SPA. • Appointment code creation SPA services • Membership creation Gym, SPA, Pool • Group class package creation • Pool Passes, Gym Passes creation • Discount, offers creation Groupon, Cobone, RTA etc. • Trainer, Therapist calendar schedule upload, transfer, extend • Loyalty points configuration on memberships • New Staff enrollment and assign responsibilities • Troubleshooting group class, memberships related issues • Tender type creation 3. Burj Club Application Touché • New item creation, item menu link • Food beverages menu creation, • Ala carte menu configuration setup • ATT package lunch, brunch, creation, modification, • New offer discount creation • Troubleshooting license update connection to HO issue • New staff enrollment • Tender type creation 4. Burj Khalifa Security Incident Management System Perspective • Troubleshooting level 1and level 2 calls 5. Burj Khalifa UPS • Coordinating with vendor to resolve UPS related issues and replacing units if required 6. KSA Granada Reel Cinema – IT Operation setup Show less


Wipro infotech uae
• Senior Information Technology Support Engineer

  • Aug 2013 - Jul 2016