Experience

United Furniture

• United Arab Emirates
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Supervising

  • Feb 2021 - Present

  Handling those customers requerment like a product new shipments and displaying correct stuffs exactly places and verify with staff good's are arriving exactly location and motivating staff and pushing it them always business support.

• Call Center Agent

  • Feb 2021 - Present



Homes R Us Lals Group

• Dubai, United Arab Emirates

• Customer Service Representative

  • Jun 2013 - Jun 2019

  Initial point of contact through different channels like walk-ins, inbound outbound calls, and emails. Keeping track of all client-related documents towards their property purchase and updating the database in a timely manner, such as Reservation Form, Sales, and Purchase. Assist customers, mainly with their delivery information & schedule change, warehouse collections and rectification needs. Provide timely, accurate, competitive resolution to ensure high levels of customer satisfaction and maintain reasonable profit margins. Initiating communication & attending to enquiries about sales and promotion active Show less



Homes R Us Ltd

• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2013 - Jun 2019



Landmark Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Call Center Agent

  • Apr 2005 - Oct 2010

  Responsible for communication between the Customer, Stores, and the logistics Department, reporting to the Call Center Manager for UAE. Support and provide superior service via phones, e-mails and faxes as a receiver and caller. Assist customers, mainly with their delivery information & schedule change, warehouse collections and rectify their needs. Providing solutions and after sales services to customer related to Product and its transportation & assembly. Provide timely, accurate, competitive resolution to ensure high levels of customer satisfaction and maintain reasonable profit margins. Initiating communication & attending enquiries about sales and promotion actives. Provide timely feedback to management regarding performance through monthly KPIs. Assisting Delivery, Warehouse, Store and Merchandize Dept. Personnel by communicating Customer needs, feedback and expectation. Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented. Show less