Experience

Babylon

• Ireland
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Risk and Controls Analyst

  • Mar 2023 - Present

  • Support the implementation of a sustainable Group Controls framework and the related monitoring and compliance activities • Support business operations in identifying, defining and closing adherence gaps • Support in the development of toolkits to support the review of processes within the organisation ensuring that the risks within the business are appropriately identified and assessed. • Work with other team members to complete all control and risk management responsibilities for… Show more • Support the implementation of a sustainable Group Controls framework and the related monitoring and compliance activities • Support business operations in identifying, defining and closing adherence gaps • Support in the development of toolkits to support the review of processes within the organisation ensuring that the risks within the business are appropriately identified and assessed. • Work with other team members to complete all control and risk management responsibilities for the assigned areas of responsibility in accordance with Corporate Policies and Procedures • Support in the periodic focused process/control reviews to ensure risks are correctly identified and managed • Support the testing program to ensure policies, procedures and controls are adequate and effectively implemented to ensure risks are mitigated • Support in the identification and recommendations to improve the quality of internal controls and mitigate the risks, both current and predicted • Compiling of Key Risk Indicator reporting, development, implementation, and enhancement including Reporting test results and the effectiveness of policies & procedures to Management • Support management with mitigation and/or remediation activities following testing activities. • Analyse errors, near misses and significant events to identify root causes • Supports in the preparation and execution of control design and effectiveness testing plans • Maintenance of the central log of requests and responses • Coordinate the completion and review of new risk and control assessments Show less



KPMG UK

• United Kingdom
• Accounting
• 700 & Above Employee

• Risk and controls Analyst

  • Jul 2022 - Mar 2023

  London, England, United Kingdom • As a Quality Assurance professional who supported a implementation and remediation exercise • Undertook quality checks on a population of risks and controls. • Provided written and verbal feedback to control owners, • Provided support and coaching through the remedial activity. • Completion of supporting documentation templates (Risk and Control Matrix template and risk record minimum standards template). • Gap analysis of risk/control record against minimum… Show more • As a Quality Assurance professional who supported a implementation and remediation exercise • Undertook quality checks on a population of risks and controls. • Provided written and verbal feedback to control owners, • Provided support and coaching through the remedial activity. • Completion of supporting documentation templates (Risk and Control Matrix template and risk record minimum standards template). • Gap analysis of risk/control record against minimum standards. • Follow up meetings with risk/control owners for further guidance/review. • Support throughout control/causes mapping exercise. • 'Pre-Quality Assurance' of record before submission to the QA team to ensure it meets minimum standards. • Provision of feedback following QA with, where required, facilitation of workshops and coaching sessions with Risk Owners and Nominees • Promoted to do Quality Control which involved being the second pair of eyes to check what Quality Assurance had completed before handing the work over back to the client. • Grading and amending recommendations for risk mitigation • Analyzing recommendations to ensure they meet global standards. Show less



LQ Property

• Financial Services

• Compliance Officer/Business Analyst

  • May 2020 - Jul 2022

  • Kept note of feedback from employees regarding concerns and questions on legal compliance which I then raised with senior management to get this corrected. • Reviewed and researched the FCA rules and regulations to ensure that the organization was always up to date with their policies and procedures. • Maintained key records in a risk register and policy register. • Produced ad hoc compliance reports as well as written documentation to support my work, report on my findings and to… Show more • Kept note of feedback from employees regarding concerns and questions on legal compliance which I then raised with senior management to get this corrected. • Reviewed and researched the FCA rules and regulations to ensure that the organization was always up to date with their policies and procedures. • Maintained key records in a risk register and policy register. • Produced ad hoc compliance reports as well as written documentation to support my work, report on my findings and to present to stakeholders when necessary. • Developed and executed an effective legal compliance program which was FCA recognized for the organization to adhere to. • Explored possible software solutions to increase workload and efficiency. • Drafted and revised company policies for all new employees and existing employees to comply with. • Articulate ways for the organization to improve based on research. • Set plans and procedures to manage crisis or any legal compliance violation. • Evaluation of risks and predicting possible problems. • Developed quality assurance practices and assessments. • Evaluated Key Performance Indicators • Wrote reports, instructions, and specifications and creating flowcharts. • Produced spreadsheets to record data on a project. • Handled case assignments, draft service plans, review case progress and determine case closure. • Adhere to professional standards as outlined by protocols, rules, and regulations. • Made extra effort to interact with clients to keep track of their progress and to ensure satisfaction. • Coordinated and provided information that is safe, timely, effective, efficient, equitable, and client centered. • Recorded cases information, complete accurately all necessary applications, and produce statistical reports. • Helped clients make informed decisions by acting as their advocate regarding their applications and product options. Show less



Moorfields Private Eye Hospital

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Accounts Assistant

  • Dec 2019 - May 2020

  City Road London • Credit Control (Ledger of £500k) – In charge of debt recovery from Aviva, Vitality, Axa, Bupa and cigna via issuing customer statements and subsequent letters in accordance with the company’s standard procedure. Accomplished retrieving £220k whilst at the organization. • Dealt with query discrepancies in insurance company, embassy, self-pay and other payers, • Answering a lot of queries via email and telephone from Patients and insurers whilst providing information as appropriate to… Show more • Credit Control (Ledger of £500k) – In charge of debt recovery from Aviva, Vitality, Axa, Bupa and cigna via issuing customer statements and subsequent letters in accordance with the company’s standard procedure. Accomplished retrieving £220k whilst at the organization. • Dealt with query discrepancies in insurance company, embassy, self-pay and other payers, • Answering a lot of queries via email and telephone from Patients and insurers whilst providing information as appropriate to secure payments. • Raised and processed credit notes as required. • Attended meetings and recorded minutes for all monthly meetings. Showcased my progress and retrieval of debt in the monthly meetings. • Allocated customer remittances against invoices • Monitoring and reviewing accounts receivables aging and resolution of account discrepancies using a spreadsheet to add valuable comments and actions to retrieve debts. • Worked closely with practice managers/consultants/anesthetists and patients to identify shortfalls. • Prepared correspondence related to payment shortfalls from insurance companies, missing statements and remittances required. • Ensured timely and accurate posting and allocation of all incoming direct debits, bacs, cheques, and credit card payments. • Assisted internal and external auditors with their queries. Show less



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Assistant Manager CRC, Credit Risk control

  • Apr 2018 - Jul 2019

  London, England, United Kingdom • Managed the second line quality assurance process, ensuring that all business processes and operational procedures are implemented in accordance with regulatory standards and industry best practices. • Monitored employee compliance with company's risk management advice and all associated policies, designed to ensure that the bank identifies and manages risk appropriately. • Developed a new process for employee evaluation involving early alert reporting and review, which resulted in… Show more • Managed the second line quality assurance process, ensuring that all business processes and operational procedures are implemented in accordance with regulatory standards and industry best practices. • Monitored employee compliance with company's risk management advice and all associated policies, designed to ensure that the bank identifies and manages risk appropriately. • Developed a new process for employee evaluation involving early alert reporting and review, which resulted in marked performance improvement. • Analysed and audited business applications and managed robust file reviews for advice and file quality. • Managed Key Risk Indicator (KRI), Assurance Checks and Governance Checks, and oversaw all documentation. • Produced bi-monthly and monthly reports to monitor items with high risk and supported Chief Operating officer with daily operational functions. • Cultivated a no surprises risk management culture, managing all self-concerned risk issues are escalated and ensuring no failed audits and operational losses are incurred. • Responsible for all Controlled Sample Testing (CST) and Key Control Indicator (KCI) checks, which resulted in the bank receiving an audit result of Outstanding. • Managed oversight on all KCI and CST checks. Managed and monitored all hub work and collated risk data. • Attended and contributed to Credit Issue Committee and ASTAR meetings, and recorded detailed minutes. • Provided verbal and written feedback to colleagues and managers, delivering suggestions for improvements, as well as advice on the ongoing adherence to risk control, governance and business standards and outcomes. • Produced reports on quality assurance outputs and regularly presented findings on area of concern. • Oversaw all reporting, documentation and recordkeeping requirements for the department.

• Credit Risk Control Officer

  • Feb 2015 - Apr 2018

  London, England, United Kingdom Supported Chief Operating Officer with all daily operational functions; coordinated Senior Management meetings, and project managed adhoc departmental projects. • Prepared and presented Daily Excess and Past Due Loan reports to Senior Credit Officers. • Liaised with and assisted Relationship Managers on the renewal of expiring security documents, and uploading of security documentation into internal documentation library (i-cdms). • Managed upload of all Vital documentation, i.e.:… Show more Supported Chief Operating Officer with all daily operational functions; coordinated Senior Management meetings, and project managed adhoc departmental projects. • Prepared and presented Daily Excess and Past Due Loan reports to Senior Credit Officers. • Liaised with and assisted Relationship Managers on the renewal of expiring security documents, and uploading of security documentation into internal documentation library (i-cdms). • Managed upload of all Vital documentation, i.e.: Guarantees, Letter of Comforts and Facility Agreements for the bank to view. • Managed additional responsibilities relating to covenants, conditions, risk triggers monitoring, collateral monitoring and periodic credit monitoring. • Monitored Early Alert Reports and updated Organisation charts to aid operational efficiency. • Organised team building and team social events designed to promote team morale and increase productivity.