Experience

Saeed & Mohammed Al Naboodah Group

• United Arab Emirates
• Executive Offices
• 700 & Above Employee

• Warranty Administrator

  • Sep 2022 - Present



International Diesel Services

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Service Advisor & Procurement Officer

  • Feb 2020 - Mar 2022

   Build long term relationship with customer to ensure customer retention & loyalty.  Gather customer needs & service requirements and give these information to Foreman.  Ensure all service quotation from the workshop are correct & provide to the customer in the timely manner.  Develop quotes & repair plans by determining the length of repair based on parts & technician availability.  Ensure Effective personal & telephonic communication with customer regarding charges, approval & Negotiations.  Prepare repair plan, schedule work & provide status update to customer on repair work in workshop.  Develop positive relationship with key customers resolves customer concern regarding dealer warranty.  Achieve the assign KPI report and submitting to management & to Denso.  Review the work in progress (WIP) daily to ensure timely Delivery.  Observe 5S on the work place, Keeping parts & common tools in proper place for everybody’s safety  Attending telephone calls and attend the queries  Attending walk-in customers complete the sale process by selling right product to them  Generate invoice & managing cash flow  Preparing monthly plans for purchase of parts.  Process customer order on time.  Follow up on production & Shipment.  Reviewing, comparing, analyzing accurate purchase & pricing from suppliers.  Monitor stock level & place order as needed.  Managing inventories and maintain accurate purchase & pricing record.  Maintaining good supplier relationship & maintaining & updating supplier information.  Follow up back-order report with the principals for early delivery/ allocation.  Process claims on time with principals. Ensure that claims are reimbursed by the principals on time. Show less



Eicher Trucks and Buses

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Service Advisor and Warranty Administrator

  • Aug 2017 - Sep 2019



TVS Motor Company

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Technician

  • Jul 2015 - Jul 2017