Human Resources Specialist

• Sep 2020 - Present

Responsible for preparing the monthly payroll data, including edit the newcomers, the final settlement for resigned employees, any deductions or compensation. Prepare monthly payroll & issue pay slips Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, promotions or assignments. Responsible for reviewing the absence cases & take the required disciplinary action upon company policy Responsible for posting the allowances and penalties Assist in Hiring and termination process and salaries . Track employees' absences (regular / irregular), and send legal warnings accordingly. Receive ,review and audit the overtime sheets for drivers and KPI’s sheets for white-collars and send the final accordingly to Head of HR. Assist into keeping employees hiring documents completed. Responsible for blue collar recruitment including sourcing, interviewing, Hiring, getting approvals & follow up on probation period, synchronize with direct manager accordingly Manage & update employee’s files. Reviewing the company policies and ensuring the employees commitment regarding the policies. Assist HR Manager in preparing HR budget if needed as assigned Handle all the medical insurance issues (monthly chronic cases, approvals, complaints, refunds, Emergency Funds….) Responsible for the medical and employee theft insurance file to editing, cancellation and following up with the medical insurance provider Review all the mobile invoices for all the company employees and prepare a report to the finance. Develop and prepare HR monthly reports. Generating monthly salaries and medical reports. Show less

Sales Manager

• Apr 2019 - Dec 2019

I was responsible for creating a new deals and close it with the largest construction companies in the field of construction and building specially in the new capital. I was responsible for creating a new deals and close it with the largest construction companies in the field of construction and building specially in the new capital.

Customer Support Specialist

• Apr 2018 - Apr 2019

Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Show less

Customer Service Representative

• Aug 2017 - Feb 2018

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Show less

Specialist Sales

• May 2016 - Dec 2016

I was responsible for creating a new visual design for the brand. I was responsible for creating a new visual design for the brand.

Customer Care Professional

• Dec 2014 - Jun 2015