Experience

International French School (Singapore)

• Singapore
• Primary and Secondary Education
• 100 - 200 Employee

• Information Technology Operations Team Lead

  • Jul 2023 - Present



Imperial Sys Asia Pacific Pte Ltd

• Information Technology & Services
• 1 - 100 Employee

• Customer Service Engineer

  • May 2021 - Jun 2023

  ● Personal Assistant to Regional IT Head ● Source for vendors for new IT equipment and make comparison chart ● Onsite & Remote End-user, Helpdesk & Peripheral support ● Administration & Maintenance of End-user computing & infrastructure ● Administration, Documentation & Management of IT Asset (Software, Hardware) ● Project Planning, Design & Deployment ● Maintain VMware environment – Horizon – install and troubleshoot if have issues. ● Installation of MDM to devices like Android phone, iPhone or tablet. Roles & Responsibilities ● Responsible for supporting the IT Help Desk Services to ensure that the services are delivered to meet customer business needs and SLA. ● Receives and responds to customer problems, issues, and requests ● Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team members to resolve. urgent/outstanding issues. ● Research & identify solutions ● Point of contact point between Helpdesk Team and other teams ● Assist other teams in Security and Services monitoring ● Training for new joiners ● Onboarding / Resignation procedures ● Do set up for new PCs, Desktop or Laptop with all the necessary software ● Liaising with vendors for faulty equipment / repairs ● Refresh of hardware like monitors and PCS / laptops ● Set up and attend to any AV issues encountered by users Show less



JOS Singapore

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Helpdesk / Customer Service Engineer

  • Jun 2013 - Apr 2021

  Attached to Schroders Investment OCBC Centre, Raffles Place Department: Helpdesk Finance Industry June 2013 – June 2014 c) Location: Attached to Singapore Institute of Technology (SIT) Department: Helpdesk / Assistant Team Leader August 2014 – Till 30th October 2020 School Industry d) Location: Attached to AStar Department: ITSS / Asset Management 1st December 2020 till 31st March 2021 Doing Wall to Wall Asset Management Attached to Schroders Investment OCBC Centre, Raffles Place Department: Helpdesk Finance Industry June 2013 – June 2014 c) Location: Attached to Singapore Institute of Technology (SIT) Department: Helpdesk / Assistant Team Leader August 2014 – Till 30th October 2020 School Industry d) Location: Attached to AStar Department: ITSS / Asset Management 1st December 2020 till 31st March 2021 Doing Wall to Wall Asset Management



Sigma.3 IT Services

• Information Technology & Services
• 1 - 100 Employee

• Call Center Supervisor

  • Apr 2008 - Jun 2013



Harvey Norman Singapore

• Retail
• 1 - 100 Employee

• Sales Executive

  • Jan 2007 - Apr 2008

  • 2nd In Command. • Doing sales and given a Monthly target to achieve. • Taking care of Sales Staff. • Taking care of Sales Operation. • Training of Sales Staff. • Cleanliness of Selling Floor. • Liaising with Vendor on products and orders. • Display new products. • Explaining of IT products to customers and answering on all queries on IT products. • 2nd In Command. • Doing sales and given a Monthly target to achieve. • Taking care of Sales Staff. • Taking care of Sales Operation. • Training of Sales Staff. • Cleanliness of Selling Floor. • Liaising with Vendor on products and orders. • Display new products. • Explaining of IT products to customers and answering on all queries on IT products.



Wearnes Automotive Pte. Ltd.

• Singapore
• Automotive
• 100 - 200 Employee

• Warranty Officer

  • Jun 2006 - Dec 2006

  • To do claims for Warranty parts from Parent Company in France. • To calculate on the amount for the Warranty claims by using Table / Formula. • To packed all Warranty claim parts and shipped to Parent Company in France. • To assist IT department on any IT issues for the department. • To do claims for Warranty parts from Parent Company in France. • To calculate on the amount for the Warranty claims by using Table / Formula. • To packed all Warranty claim parts and shipped to Parent Company in France. • To assist IT department on any IT issues for the department.



CASTILLA DESIGN PTE LTD

• Singapore
• Furniture and Home Furnishings Manufacturing

• Sales Executive

  • Jul 2005 - May 2006

  • Doing sales and given a Monthly target to achieve. • Taking care of Sales Operation. • Cleanliness of Selling Floor. • Liaising with Vendor on products and orders. • Display new products. • Doing sales and given a Monthly target to achieve. • Taking care of Sales Operation. • Cleanliness of Selling Floor. • Liaising with Vendor on products and orders. • Display new products.



Hyundai Komoco Motors

• Singapore
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Advisor

  • Jan 2005 - May 2006

  • Attend to customer on car repair service. • Attend phone enquiry. • Call up customer for future appointments. • Co-ordinate with w/shop for repairs/service. • Update customer on status/cost and time when car complete beforehand. • Attend to customer on car repair service. • Attend phone enquiry. • Call up customer for future appointments. • Co-ordinate with w/shop for repairs/service. • Update customer on status/cost and time when car complete beforehand.



John Little Pte Ltd

• Retail

• Sales Supervisor

  • Jun 1995 - Jul 1999

  • 2nd In Command. • Doing sales and given a Monthly target to achieve. • Taking care of Sales Staff. • Taking care of Sales Operation. • Training of Sales Staff. • Cleanliness of Selling Floor. • Liaising with Vendor on products and orders. • Display new products. • Explaining of various products to customers and answering on all queries on various products. • 2nd In Command. • Doing sales and given a Monthly target to achieve. • Taking care of Sales Staff. • Taking care of Sales Operation. • Training of Sales Staff. • Cleanliness of Selling Floor. • Liaising with Vendor on products and orders. • Display new products. • Explaining of various products to customers and answering on all queries on various products.