• Oct 2021 - Present

• Products: slitting machines, web inspection machines, and coil rewinding machines.• Developing specifications for the above-mentioned products.• BOM creation for all ranges of machines.• Weekly review meetings with management about the day-to-day activity.• Developing machine-specific FAQs for general troubleshooting and maintenance.• maintaining SOPs for various activities involving in-house commissioning and site visits.• managing the team of 17 engineers and technicians involved in in-house commissioning and field visits.• Assisting the R&D team with new development projects, CAPA, and RCA analysis.• Assisting and supervising the wiring, pneumatics, and maintenance activities undertaken at the factory.• Validation of the machine as per the technical specification before dispatch.• Responsible for maintaining the commissioning and testing records and documents in the local server, including machine programs, machine testing, and trial records, and a daily progress report related to testing and commissioning at the factory. Show less

• Nov 2019 - Oct 2021

• Validation of in-house machines before dispatch.• Coordination with the customer for machine installation planning.• Scheduling a service engineer's visit to various sites as per the skill matrix.• Responsible for providing customer support via online Modem support, phone assistance, and on-site visits.• Responsible for maintaining the installation and commissioning report, the final acceptance report, the feedback report, and other reports at the factory.• Encouraging customers with old machines to implement the retrofitting and overhauling of their devices. Also, I carried out many retrofitting projects.• Advising customers on spare parts for their machines and providing preventive maintenance guidelines. Show less

• Jun 2016 - Nov 2019

• Programming and developing logic for the web control process in the machine.• Visiting sites for installation and commissioning of machines• Visiting sites for troubleshooting and service maintenance• Developing the bill of materials for the upcoming machine• Responsible for inter-disciplinary coordination.• Directing the technician team during the in-house wiring and testing process• Submitting a daily progress report to the manager.• Providing remote support to customers via phone guidance and online modem support Show less