Experience

Injazat

• United Arab Emirates
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Support Coordinator

  • Oct 2017 - Present

  Client : Cleveland Clinic Abu Dhabi, A Mubadala Company Client : Cleveland Clinic Abu Dhabi, A Mubadala Company



Cleveland Clinic Abu Dhabi

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology Support Coordinator

  • Oct 2017 - Present



Axiom Telecom

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• IT EXECUTIVE AND CO-ORDINATOR

  • Dec 2013 - Sep 2017

   Take ownership of user problems, solve incidents, and provide a proactive service to business areas, including branch offices. Experienced with LAN ,WAN ,Routers and Switch Configuration & trouble shooting of E-mail Clients (Outlook) Experienced with POS system Analyzed and escalated the issues to level 2 and level 3 teams whenever needed Installations, and upgrades for Windows. Ensure the availability and performance of internet access, servers, corporate applications, network and printing services, and desktop applications for eligible employees. Define and implement data protection, back up and security measures to protect the data and information of the company in case of contingency or unauthorized access attempts. Keep up to date all the software with the latest patches and releases ensuring that the suitable licenses and third parties support contracts and guarantees are in place according to business needs. Monitor the performance and workload of the IT infrastructure to size it according to business needs and priorities Provide technical support to business users regarding market software tools and custom developed systems in the organization. Produce technical and user documents and keep administration and operations procedures up to date Monitor and administer Axiom’s VAS platform from Technical and functional point of view Experience in maintaining the server, desktop, and network related issues. Worked with the team of Axiom Easy an intranet site used for Axiom Help &Support Providing Excellent Customer Support as a Customer Service Representative Show less

• Support Engineer

  • Dec 2013 - Sep 2017

   Take ownership of user problems, solve incidents, and provide a proactive service to business areas, including branch offices. Experienced with LAN ,WAN ,Routers and Switch Configuration & trouble shooting of E-mail Clients (Outlook) Experienced with POS system Analyzed and escalated the issues to level 2 and level 3 teams whenever needed Installations, and upgrades for Windows. Ensure the availability and performance of internet access, servers, corporate applications, network and printing services, and desktop applications for eligible employees. Define and implement data protection, back up and security measures to protect the data and information of the company in case of contingency or unauthorized access attempts. Keep up to date all the software with the latest patches and releases ensuring that the suitable licenses and third parties support contracts and guarantees are in place according to business needs. Monitor the performance and workload of the IT infrastructure to size it according to business needs and priorities Provide technical support to business users regarding market software tools and custom developed systems in the organization. Produce technical and user documents and keep administration and operations procedures up to date Monitor and administer Axiom’s VAS platform from Technical and functional point of view Experience in maintaining the server, desktop, and network related issues. Worked with the team of Axiom Easy an intranet site used for Axiom Help &Support Providing Excellent Customer Support as a Customer Service Representative Show less