Mohammed Bahaa Mahmoud Shehata
IT Support Assistant at Abu-Ghazaleh& Co.Consulting/Member of Talal Abu-Ghazaleh Organization- Claim this Profile
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French(little) Limited working proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Microsoft Certified Solutions Associate
MicrosoftMar, 2012- Oct, 2024
Experience
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Abu-Ghazaleh& Co.Consulting/Member of Talal Abu-Ghazaleh Organization
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Syrian Arab Republic
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Business Consulting and Services
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1 - 100 Employee
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IT Support Assistant
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Jun 2015 - Present
• Administration, Secure and Implement Networks with Windows Server 2008. • Managing Domains and trusts with Active Directory, DNS, DHCP. • Making data Backup and Restore activities and Testing Backup. • Fully proficient at LAN building, and cable installation and testing. • Provide access to all employees, review analyze and modify access controls • Handle IT inventory and purchasing process. • Support users on all IT helps activities. • Troubleshooting & Repair • Administration, Secure and Implement Networks with Windows Server 2008. • Managing Domains and trusts with Active Directory, DNS, DHCP. • Making data Backup and Restore activities and Testing Backup. • Fully proficient at LAN building, and cable installation and testing. • Provide access to all employees, review analyze and modify access controls • Handle IT inventory and purchasing process. • Support users on all IT helps activities. • Troubleshooting & Repair
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Retail and customer site technical support Engineer
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Mar 2013 - May 2015
• Technical Support engineer for the Internet including user’s problem. • Handling customer inquiries, complaints, and ADSL Technical Problems. • Running first level troubleshooting steps. • Isolate customer problem and handle escalations to appropriate support team level. • Provided efficient solution of the customers‘ problems. • Expertise in ADSL and LAN networks design • Excellent Presentation skills and communication skills. • Technical Coaching: Ensuring proper technical development of new staff skills. • Reporting unsolved cases to expert support team, follow up with them & making a clear handover. Show less
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Itec South Africa
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Application support Engineer
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Jun 2012 - Mar 2013
• Monitoring our company’s servers in Saudi Arabia, Bahrain and Emirates, Solving connection problems and supporting Mobile applications running on the servers, Supporting Content and data entry applications locally. • Monitoring our company’s servers in Saudi Arabia, Bahrain and Emirates, Solving connection problems and supporting Mobile applications running on the servers, Supporting Content and data entry applications locally.
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Maintainance Engineer
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Nov 2011 - Feb 2012
Recieve all kinds of machines and do all the need to make them work fine with max efficiency Handle customers and offer them machines and test it Recieve all kinds of machines and do all the need to make them work fine with max efficiency Handle customers and offer them machines and test it
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Information Technology and Services industry
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Nov 2010 - Oct 2011
Trainee at ITEC_egypt at MCIT scholarship under supervision of RAYA co for network and security track Trainee at ITEC_egypt at MCIT scholarship under supervision of RAYA co for network and security track
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Education
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2005 - 2009
Mansoura University
good, Communications -
2004 - 2009
Faculty of Eng
Bsc, Engineering; Electronics And Communication dep -
2004 - 2009
Mansoura University
Bachelor's degree, Electronics and communications
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