Experience

Al Wakeel Group

• Qatar
• Construction
• 1 - 100 Employee

• Information Technology Manager

  • Jul 2020 - Present

  + Dealing with Denial of Service (DOS) Attacks and email bombs.+ Microsoft 365 admin experience (Emails, MS Teams, Network security, Outlook etc)+ Handling company SIM cards (Issuing, payments, usage, maintenance)+ Switching email services from eg: G Suite to MS 365+ Educating about and creating awareness for cyber security, phishing, spam, social engineering etc+ Maintaining positive social media PR for the company (aka Facebook, Linkdin)+ Managing attendance machines, finger prints, camera authentication services for office entry+ Surveillance of CCTV, Keeping records, back up, maintenance etc+ Implementing critical services like One Drive for computer back ups+ Implementing Microsoft Team services for better departmental collaboration and team work+ Advising on best network security measures against cyber threats Show less

• Information Technology Technician

  • Jan 2020 - Jul 2020

  - Installed, maintained, upgraded, repaired computers and laptops.- Managed the company website (www.alwakeelgroup.com.qa).- Troubleshoot any IT related issues including printers, phones, servers, desktops, laptops, and the network.- Administered employee emails in the domain & educated them on phishing, social engineering.- Ensured security and integrity of computers by keeping a constant backup of important data, regular virus checkups, and updating to the latest version of Windows 10. Show less



Family Physician

• Ontario, Canada

• Medical Assistant

  • Jun 2015 - Nov 2015

  - Scheduling patients, filing documents, keeping database updated & ensuring their medical cost is covered. - Scheduling patients, filing documents, keeping database updated & ensuring their medical cost is covered.



John G. Hofland Ltd.

• Canada
• Wholesale
• 1 - 100 Employee

• Cashier

  • Mar 2015 - Apr 2015

  - Welcoming customers, offering advice on the best products, helping them locate their required items. - Accepting payments through cash, debit or credit cards. - Ensuring product prices are accurate. - Bagging and wrapping purchases to ensure safe transport. - Maintaining a clean work-space. - Welcoming customers, offering advice on the best products, helping them locate their required items. - Accepting payments through cash, debit or credit cards. - Ensuring product prices are accurate. - Bagging and wrapping purchases to ensure safe transport. - Maintaining a clean work-space.



SLB

• United States
• Technology, Information and Internet
• 700 & Above Employee

• IT Security

  • Jun 2014 - Aug 2014

  -Regular maintenance and ensuring tight security for every computer device including backups. -Repairing, ordering computers parts, and equipping new employees with secure computers. -Giving employees access to internal network after they pass the security check. -Regular maintenance and ensuring tight security for every computer device including backups. -Repairing, ordering computers parts, and equipping new employees with secure computers. -Giving employees access to internal network after they pass the security check.



Ooredoo Qatar

• Qatar
• Telecommunications
• 700 & Above Employee

• Information Technology Help Desk

  • Dec 2011 - Jan 2012

  - Informing customers about the extra number added to their existing phone numbers throughout Qatar. - Directing customer calls to the appropriate departments. - Promoting Ooredoo services by making customers aware about their services and products through phone calls. - Informing customers about the extra number added to their existing phone numbers throughout Qatar. - Directing customer calls to the appropriate departments. - Promoting Ooredoo services by making customers aware about their services and products through phone calls.