Senior Customer Service Engineer

• Nov 2022 - Present

Service Manager

• Jul 2022 - Nov 2022

Leading the team of Field Service Engineers at Patna region for Bihar and Jharkhand territory. Responsible for achieving operational and commercial excellance along with all possible technical support to the team with crossfunctional team coordination. Dedicated for customer success and problem resolution by ensuring fast and efficient service delivery.

Customer Service Specialist

• Jul 2021 - Jun 2022

Senior Customer Service Engineer

• Jun 2016 - Jun 2021

Proactive engagement in delivering field support to Installation Engineers & Project Manager in carrying out the complete installation of CT &MRI Scanner. Deft at resolving breakdown /quality assurance calls for MRI, CT scanner & workstations. Besides, I hold expertise in MRI remote service to diagnose the issue with remote log pulling; taking proactive measures under GEPM. Active involvement in the activities entailing part ordering, tracking & replacement for equipment. Also, I am contributing in resolving customer’s complaints and issues by telephonic &/or field support. Competent to deliver field updates time to time; conducting routine preventive maintenance servicing of MRI & CT Scanners.Moreover, Scrupulous approach in providing front line sales support to meet the desired objective. I am playing an integral role in supporting customers for RIS & DICOM connectivity with other systems & for teleradiology. Tracking site data & conducting proactive maintenance of proper environment for systems to avoid breakdowns. I am adeptly contributing in maintaining System connectivity with GE online server to take proactive and preventive actions to avoid breakdowns. Streamlining plan in supporting other Field engineers in technical troubleshooting, and training colleagues on system. Also, accelerating performances in maintaining Operational Parameter; providing batter customer experience for improvement of Net Promoter Score (NPS) for the organizationAccolade and Recognition• Impact Award as Purpose Champion; 2020• Impact Award for winning FE Olympiad North/Treasure Hunt; 2020• FE Avatar Winner for North Region; 2020• Impact Award for “Inspiring Teamwork”; 2019• Impact Award for Winning Presentation on Technical Problem Sharing; 2018• Impact Award on “Customer Determines Our Success”; 2018• Award on “Empower and Inspire Each Other”; 2017• Silver Award on ‘Deliver Results in an Uncertain World”; 2016• Award on “Stay Lean To Go Fast”; 2016

Senior Customer Service Executive

• Oct 2009 - Jun 2016

Here, I was involved in the field support in MRI installation. Efficiently carried out the installation of all models of CT Scanners with maintaining coordination with Project manager. Additionally, I am instrumental in resolving breakdown /quality assurance calls for CT & MRI scanner & workstations with field visit &/or telephonic support; delivered Doing System Field Updates from time-to-time. Also, contributing in conducting the routine preventive maintenance servicing of CT Scanners & MRI. Engaged in delivering support to customers for RIS & DICOM connectivity with other systems & for teleradiology. Moreover, I was engaged in maintained system connectivity with Siemens remote server for online servicing. Supported other Field engineers in different modalities including PETCT, Cath lab, Workstations etc. in necessity and hold proficiency in supporting customer for basic application training; assisted in application issue for using system in necessity. Accolade and Recognition • National level “Impressive New Comer” Award; 2010