Information Technology Analyst

• Oct 2018 - Present

Established in 1964 as Al-Hoshan Company, Hoshan Group has grown to become one of the leading integrated workplace solutions providers in the Kingdom of Saudi Arabia. Rolls & Responsibilities: As MPS IT Engineer:  Installing and configuring MFP to the network.  Site Survey and making plan for the MFPs for the offices.  Giving demonstration for the MFP to the client MPS Project - SABIC (March 2019 – Dec 2019, Jan 2021 – Present)  Installation and configuration of YSoft  Dealing with YSoft SafeQ Platform.  Making ready the MFP to install to the print server.  Installing the MFP to YSoft platform,  Closely interacted with end users and resolved issues. SABIC Print Server Migration Project  Migration of Printers from Windows server 2008 to Server 2016.  Up gradation of YSoft SafeQ 5 to SafeQ6.  Adding and configuring the printer from old server to new server.  Involved in Security patch upgrade. MPS Project – Field Support (Jan 2020 – Aug 2020)  Installation and configuration of SHARP and KONICA MINOLTA MFPs for field customer  Fixing Hardware related Issues for the MFPs.  Dealing with YSoft, MyQ, and KM Dispacher Paragon  Configuring and Adding the printer to Printing platform such as YSoft, MyQ and KM Dispacher Paragon MPS Project – SASREF (Sep 2020 – Present)  Dealing with Follow Me platform  Configuring and adding the Lexmark printer to the Follow Me platform  Fixing the Hardware related issue for Lexmark Printer As Desktop Support Engineer: ✓ Address user tickets regarding hardware, software, and networking ✓ Walk customers through installing applications and computer peripherals ✓ Ask targeted questions to diagnose problems ✓ Conduct remote troubleshooting ✓ Customize desktop applications to meet user needs ✓ Direct unresolved issues to the next level of support personnel ✓ Help create technical documentation and manuals Show less

Network Infrastructure Engineer

• Apr 2018 - Oct 2018

Rolls and Responsibilities:  Active and Passive survey for the Wi-Fi Network.  Planning the Network.  Dealing with AIR MAGNET Surveyor, NETGEAR and NETSCOUT Adaptors. Rolls and Responsibilities:  Active and Passive survey for the Wi-Fi Network.  Planning the Network.  Dealing with AIR MAGNET Surveyor, NETGEAR and NETSCOUT Adaptors.

Junior Network Administrator

• Aug 2017 - Feb 2018

Rolls and Responsibilities:  Designing and planning the network.  Setting up the network. Trouble shooting and maintenance of network. Installation, setup,  Resolving basic TCP/IP and internet connection issues. Rolls and Responsibilities:  Designing and planning the network.  Setting up the network. Trouble shooting and maintenance of network. Installation, setup,  Resolving basic TCP/IP and internet connection issues.

DT ENGINEER

• Oct 2015 - Jul 2017

Jio, is an Indian telecommunications company and wholly owned subsidiary of Reliance industries, headquartered, in Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles. It does not offer 2G or 3G service, and instead uses only voice over LTE to provide voice service on its 4G network. Rolls and Responsibilities:  Perform Drive Test for 4G/LTE/VoLTE Services.  Perform Drive Test Optimization for 4G Network.  Reporting, Post Processing and analyzing call drops.  Call setup failure and coverage holes.  Receiving customer complaints and provide needed support.  Perform preventive maintenance for Metro/Malls.  Perform freeway drive based customer demand, Swap testing and Physical Optimization.  Site physical audit.  Call Origination Test,  Handover test & Coverage test,  Feeder swap,  Cluster drives to Identity status of Site Coverage Area,  Identify areas with Poor Coverage & Highest Call Drops, down tilting,  Drive Test analysis for 2G 83G AND 4G. Show less

Optical Engineer

• Jul 2014 - Sep 2015

Technical Support Professional

• Aug 2013 - Jun 2014